3 years of Cloud Telephony Blogs

Time certainly flies. Seems like yesterday, but when I saw the dates on my blog posts, I realized that its been 3 years since we introduced cloud telephony to India. So, I just thought I will summarize what I have been blogging for the last 3 years in this post.

In return of telephony apps, and free your voice, I explained the need for cloud telephony solutions and how our aim was to make telephony application development as mainstream as web development. This set the stage and people started noticing about KooKoo and cloud telephony.

The next step was to showcase some innovative apps which showcased the capability of cloud telephony. Phone use cases, telephony polls, Twitter voice, call to register, play order details, virtual receptionist, local search,integrating help desks, integrating sales force and CRMs, wedding IVR etc

I also documented our expansion(New circles,Gujarat, Rajasthan) and addition of an SMS channel. I covered our partnerships(Youth Ki Awaz, Apigee Hackathon, Desert Hack from BITS, Freshdesk, Akshar Speech, Startup Weekend, Ghar Pay)

We also developed some fun hacks which I covered in the blog. These include building call analytics, integrating OpenVBX, wedding IVR, IPL poll with speech, displaying social media footprint of callers, creating a graph dashboard of live callers.

All in all, its been a fun 3 years of blogging and its nice to look back and see what we have created and the relationships we have formed so far.

Lot more exciting things are in the offing and I will be writing our yearly report at the end of the month. Some big numbers are there for everyone.

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Integrating Arborjs with Angular to create a live calls dashboard

Arborjs is a cool graph visualization library. Angular is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Google's approach to business communication

Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe

Cloud Telephony Experiments

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