Ever since WhatsApp launched their business API last year, businesses have been waiting to enable the WhatsApp support channel. WhatsApp has slowly been rolling out API support to select businesses. Though most use cases have been around chat bots, there is a good use case for human agent support on the WhatsApp channel. We at Ozonetel were one of the first companies which enabled agent support for the WhatsApp channel as soon as the business API released. You can read more about it at https://blog.kookoo.in/2018/08/kookoo-contact-center-integration-with.html. Today we have improved the integration by connecting with Zendesk. So if you are serving your customers using Zendesk, you can easily enable WhatsApp channel for your customers. Your customers can chat with your agents directly on WhatsApp. We already have one of the best CTI integrations with Zendesk which you can install from the Zendesk marketplace, https://www.zendesk.com/apps/support/kookoo/ The same app can now be
Our hits and misses while building a scalable cloud telephony platform KooKoo, Ozonetel.