Cloud Telephony Experiments

Use Case: Customers order items on websites. To know the status of their order, customers have to visit the website, login and select the order. Suggestion: Provide order details over phone Advantages: Users need not be connected to the Internet to know the status of the order. Solution: 1.Ask the user to enter his phone number while placing the order. 2.Store the phone details along with the order. 3.When the customer calls the KooKoo number, KooKoo passes the caller id in the "cid" parameter. 4.Query your database for the order details based on the caller phone number. 5.Play the order details using <playtext> tag. [Update] Code: $link = mysql_connect ( 'hostname' , 'username' , 'yourPassword' ); mysql_select_db ( 'database_name' , $link ); $sql = " select * from orders where phone_number=$_REQUEST['cid'] " ; $result = mysql_query ( $sql , $link ) or die ( mysql_error ()); $row = mysql_f...