Cloud Telephony Experiments

If you are using Pipedrive, then you know how important proper communication is for the success of your sales teams. It becomes all the more imperative to have a call center system which properly integrates with your CRM to assist you with the right tools. You have to make sure that the right problem of the customer is addressed and the right points are made in a sale. To do this, access to contextual information is a must.  Ozonetel's  call center solution,  Cloudagent , with its integration with Pipedrive can now allow your agents to efficiently use your Pipedrive CRM. Supervisors can login to the supervisor console and use barge in facilities and monitor the call center. This CTI integration provides you with the following features: 1. Screenpops: Context is everything. When you get a call from a customer/prospective customer, it is very important to know the context so that you can answer better. What was the last call with this customer? Are there a...

If you are using Salesforce , then you know how important proper communication is for the success of your sales and support teams. It becomes all the more imperative to have a call center system which properly integrates with your CRM to assist you with the right tools. You have to make sure that the right problem of the customer is addressed and the right points are made in a sale. To do this, access to contextual information is a must.  Ozonetel's  call center solution,  Cloudagent , with its deep integration with Salesforce(Open CTI) now provides your sales and support teams with a full featured call center solution at their fingertips. This is the only solution which provides a full featured call center solution inside Salesforce. There is no need to install anything else. This includes an agent toolbar for call transfer, hold and other advanced features. Supervisors can login to the supervisor console and use barge in facilities and monitor the call center. This ...

Improved Functionality & Comprehensive Solution for Exemplary Customer Performance!  Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationship management (CRM) capabilities. On this score, Kreato and Ozonetel have partnered together to provide a comprehensive solution for businesses to manage their customer communication online and offline. Ozonetel's cloud contact center, CloudAgent is deeply integrated with the core Kreato products so that the calls can be handled intelligently and efficiently by the call center agents. The integration provides businesses with a cost-effective, enhanced customer management solution. Improves Functionality & Efficiency of Your Contact Center  The cloud piece of this is a major attractio...

If you are using Zoho, then you know how important proper communication is for the success of your sales and support teams. It becomes all the more imperative to have a call center system which properly integrates with your CRM to assist you with the right tools. You have to make sure that the right problem of the customer is addressed and the right points are made in a sale. To do this, access to contextual information is a must. Ozonetel's  call center solution,  Cloudagent , with its deep integration with Zoho CRM now provides your sales and support teams with a full featured call center solution at their fingertips. The integration is available on Zoho at  https://www.zoho.com/crm/help/zoho-phonebridge/ozonetel.html . This CTI integration provides you with the following features: 1. Screenpops: Context is everything. When you get a call from a customer/prospective customer, it is very important to know the context so that you can answer better. What was the ...

Photo credit: Flickr Ecommerce in India is currently overtaken the passion of Information Technology. While Ecommerce companies may allow clients to purchase goods and services online, customers who encounter difficulties may sometimes struggle to receive assistance. There is no substitute to a live operator offering customer support when your clients need it. And with so much talk about identity theft, you need a way for your shoppers to feel secure. Even though most e-commerce transactions are managed online, there is still a need for telephone support. 24/7 customer support is the difference between growing a base of loyal customers and leaving a bad impression of your brand that could hurt your business.  Online customers expect useful product information, access from any mobile device, intuitive interfaces, full support, a fast checkout process that accepts all payment methods, and a place to rate their experiences. They don’t tolerate screen freezes, transactional...

At Ozonetel, we are constantly on the lookout to improve business communication on the cloud . So, it gives us great pleasure in announcing integration with one of the best CRMs in the world, Zoho. If you are a company who is using Zoho, then it now becomes all the more easier for you to use Cloudagent as your contact center software. The following is our press release Ozonetel Announces Zoho CRM Integration with CloudAgent Combined solution allows businesses to provide enhanced customer management and reach customers anywhere in the world without the need for expensive equipment or set up  costs  San Francisco/ Bangalore, Wednesday, November 12 –  Ozonetel today unveiled its latest integration with  Zoho   CRM , one of the leading  CRM  players in the market.  The CTI integration provides businesses with a cost effective, enhanced customer management solution. Businesses are looking for plug & play solutions, which work seamle...