Cloud Telephony Experiments

Its been almost a month since we launched Chat support on the Cloudagent platform and already a lot of customers have integrated their voice channel customer experience teams with the chat module. Today, we are adding a new module to the chat system. Using this module, we can get visitor details like Geography, Last pages visited, Last visit details, Company of the visitor and other contextual details. So when a chat session is started, now your agent has all this extra information at his fingertips which will allow him to make a better sale to your customer. Sign up now to add chat support to your website and empower your agents.  

"A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer"--Web Definition Today we are happy to announce that Cloudagent , your trusted cloud call center supports predictive dialing. This will help sales teams and outbound calling teams improve their efficiency by more than 400%. Cloudagent predictive dialer improves your outbound process by completely automating the dialing process . And since this is a cloud based system there is nothing to be installed on premise. Cloudagent predictive dialer supports multiple modes. The basic mode allows you to control the dialing process based on a ratio. The advanced mode uses a statistical engine to control the dialing pattern based on call ...