Cloudagent launches Predictive Dialer
"A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer"--Web Definition
Cloudagent predictive dialer improves your outbound process by completely automating the dialing process. And since this is a cloud based system there is nothing to be installed on premise.
Cloudagent predictive dialer supports multiple modes. The basic mode allows you to control the dialing process based on a ratio. The advanced mode uses a statistical engine to control the dialing pattern based on call connect ratios, talktime and other variables.
All this is configurable from the supervisor screen and agents can go into the predictive dialing mode by just choosing the mode in the agent toolbar.
