Cloud Telephony Experiments

Every business, whether it’s B2B, B2C, C2B or C2B need “leads” for existence, it’s like oxygen for the business world. In bookish language “a lead is a prospect customer , whose contact information you are having”.  Lead is also a first step towards sales. Outbound marketing (television ads, Print Ads, Cold calls, sponsorship etc.) was preferred method of lead generation for years. With digitization and widespread usage of internet the inbound marketing technique has taken the front seat, it’s a most preferred way of lead generation. Inbound marketing is very cost effective, measurable and gives better RoI . The simple inbound marketing techniques are SEO, publishing blogs, articles, white paper, Paid search marketing, social media marketing etc. People also call it by different name “digital marketing” ”web marketing” ”online marketing”. All the inbound marketing technique, mentioned above just helps to bring traffic to the landing page or home page. But the visitors wou...

Its been almost a month since we launched Chat support on the Cloudagent platform and already a lot of customers have integrated their voice channel customer experience teams with the chat module. Today, we are adding a new module to the chat system. Using this module, we can get visitor details like Geography, Last pages visited, Last visit details, Company of the visitor and other contextual details. So when a chat session is started, now your agent has all this extra information at his fingertips which will allow him to make a better sale to your customer. Sign up now to add chat support to your website and empower your agents.