Cloud Telephony Experiments

"A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer"--Web Definition Today we are happy to announce that Cloudagent , your trusted cloud call center supports predictive dialing. This will help sales teams and outbound calling teams improve their efficiency by more than 400%. Cloudagent predictive dialer improves your outbound process by completely automating the dialing process . And since this is a cloud based system there is nothing to be installed on premise. Cloudagent predictive dialer supports multiple modes. The basic mode allows you to control the dialing process based on a ratio. The advanced mode uses a statistical engine to control the dialing pattern based on call ...

Dialers are an integral part of an outbound call center . They improve the agent performance manifold and are an indispensable tool. There are many kinds of dialers and these include predictive, progressive and preview. And just like any thing, we have to be careful to pick the right tool for the job. At Ozonetel  we have deployed more than 500 call centers and deal with more than 20,000 agents on our cloud call center platform, Cloudagent . In most cases, supervisors, when asked to improve the agent performance by management, fall back on a tool and suggest to use a predictive dialer. And in many cases we have worked with the call center teams to understand the core problem and deduced that the problem can be solved by minor process changes instead of upgrading the dialer. So, when should you use a predictive dialer? To answer that, you should first understand your requirement. Do you make outbound calls to people who have subscribed in some means(event, website etc) or...