Cloud Telephony Experiments

If you are using Zoho, then you know how important proper communication is for the success of your sales and support teams. It becomes all the more imperative to have a call center system which properly integrates with your CRM to assist you with the right tools. You have to make sure that the right problem of the customer is addressed and the right points are made in a sale. To do this, access to contextual information is a must. Ozonetel's  call center solution,  Cloudagent , with its deep integration with Zoho CRM now provides your sales and support teams with a full featured call center solution at their fingertips. The integration is available on Zoho at  https://www.zoho.com/crm/help/zoho-phonebridge/ozonetel.html . This CTI integration provides you with the following features: 1. Screenpops: Context is everything. When you get a call from a customer/prospective customer, it is very important to know the context so that you can answer better. What was the ...

At Ozonetel, we are constantly on the lookout to improve business communication on the cloud . So, it gives us great pleasure in announcing integration with one of the best CRMs in the world, Zoho. If you are a company who is using Zoho, then it now becomes all the more easier for you to use Cloudagent as your contact center software. The following is our press release Ozonetel Announces Zoho CRM Integration with CloudAgent Combined solution allows businesses to provide enhanced customer management and reach customers anywhere in the world without the need for expensive equipment or set up  costs  San Francisco/ Bangalore, Wednesday, November 12 –  Ozonetel today unveiled its latest integration with  Zoho   CRM , one of the leading  CRM  players in the market.  The CTI integration provides businesses with a cost effective, enhanced customer management solution. Businesses are looking for plug & play solutions, which work seamle...