Contact Center solution industry, which is roughly 40 years old is witnessing a revolution with the advent of cloud solution. In the initial years like all cloud solution, it faced a lot of resistance from large organizations, they entered the market by enabling the small & medium business owner with contact center solution, who cannot afford costly primitive contact center solution. Many veterans of contact center industry have even said that cloud solution is only beneficial for small organizations and larger organization having more than 100 seater contact center will never accept cloud solution. But a recent report by DMG Research has shown that, all the companies are accepting Cloud Call Center solution , even the main players in primitive solution have started offering cloud solution. From data point of view, in 2008 cloud-based contact center was just 2.2%, 2011 it is doubled to 5.9% and by 2015 it is estimated capture at least 19% of total contact center market. The a
Our hits and misses while building a scalable cloud telephony platform KooKoo, Ozonetel.