Saturday, September 5, 2015

Website chat with visitor details

Its been almost a month since we launched Chat support on the Cloudagent platform and already a lot of customers have integrated their voice channel customer experience teams with the chat module.

Today, we are adding a new module to the chat system. Using this module, we can get visitor details like Geography, Last pages visited, Last visit details, Company of the visitor and other contextual details.

So when a chat session is started, now your agent has all this extra information at his fingertips which will allow him to make a better sale to your customer.

Sign up now to add chat support to your website and empower your agents.