Monday, February 19, 2018

Kookoo speech API

Hello! Can you hear me?

Well, yes. Kookoo can now hear you. Voice has suddenly become popular again and you can now find voice interfaces everywhere(Alexa, Google Home etc). Lucky for us, as we are the voice experts :)

Note: They say a demo is worth a 1000 words(well, I said that :)), so here goes a demo. Just call the number and say something, you will get an SMS with the text of what you said

040-3095 2027


We can already build innovative IVR apps using Kookoo. But what has been lacking for a long time is to allow natural communication using speech in an IVR. The major stumbling block for that was automated speech recognition. But that problem is now a thing of the past. Thanks to Google, Amazon and other players including yours truly, we now have access to good speech engines which give pretty good accuracy.
Flickr


So today, we announce a new tag in Kookoo:

<recognize>

A new tag has been added to Kookoo after years. And what an addition it is :).
<recognize> opens up a whole new array of possibilities. You can now hear your callers. Put an NLP engine on top of it and you can then understand your callers.
<recognize> does a very important thing, it takes your data from the voice domain to the text domain. And this will allow you to perform all your analysis on textual data including things like, searching your recordings, sentiment analysis, bots etc.

Use Cases:

Some use cases in which you can use <recognize> immediately:
  • Customer feedback.
  • Surveys.
  • Ask users to say yes or no instead of press 1 or 2.
  • Ask callers to say their phone number.
  • Ask callers to say the order number and share the order details with them.
  • Callers can say ticket details and get the status.
The possibilities are limitless.

Currently <recognize> supports two engines. Our own, Zena engine and the Google engine. This is already in production with enterprise customers using it to understand their voice communications. You can go ahead and read the documentation.

If you are as excited as we are and want to try out this feature, please send an email to sales@ozonetel.com