Monday, September 26, 2016

Speech Products-Ozonetel Labs

We have always wanted to be a company which owns the full stack. That is the reason we built our own PRI cards, we built our own telephony stack and the web stack. As of today, we are adding one more layer in our KooKoo stack, Speech.

You can now view all our speech products at http://speech.ozonetel.com

This sub domain has been in the making for the last two years. We have already deployed our speech products on the KooKoo platform for a couple of very successful projects. And now, we have made it available for general release.

All KooKoo developers can start using these speech products in their cloud telephony applications.

In case you want this to be enabled for your account, please reach out to sales@ozonetel.com

 These speech tools will help you to reduce agent cost by using speech recognition driven IVR flows for automated intuitive interaction with customers. They allow you to improve support by identifying callers using speaker verification. You can also do quality assessment on agents using keyword spotting.

In the coming months we will be adding more general purpose speech recognition as well as Text to speech(TTS) for Indian languages.