Skip to main content

Cloud Telephony for Insurance

By C Chaitanya

Ozonetel synergises with the insurance industry as the ‘Cloud Communications Partner’ for The ET Insurance Annual 
Summit 2015
Ozonetel, the pioneer in Cloud Communications, recently participated as ‘Cloud Communications Partner’, and one of the key sponsors for the ‘The Economic Times Insurance 2nd Annual Summit 2015’ held on September 23, 2015 in Mumbai. Hosted by The Economic Times, this annual event was aimed bring together leaders from insurance industry to contemplate on relevant topics like policy & regulatory changes, insurance in financial inclusion, technology and consumer awareness strategies.
The event was attended by the CXO level leaders from the Insurance Industry. Our Chief Growth Officer, Anurag Banerjee, moderated a high profile panel discussion on Customer Engagement in the Insurance Industry which was attended by the likes of G Durgadas, MD & CEO, SBI Life Insurance, Milan Naik, Country Head – Marketing & Institutional Business, Liberty Videocon General Insurance, Sanjay Tripathy, Sr. EVP & Head – Marketing, Product, Analytics, Digital & E-Commerce, HDFC Standard Life Insurance among few others. The Panel discussion lasted 90 minutes and was highly engaging as it brought out the various pain points that the Insurance Industry is facing with engaging with their customers and keeping them on the plans or really long durations of 15-20 years or longer. It also gave an insight on the various measures being taken by the Insurance companies to engage their customers in the fiercely competitive digital world. Anurag was applauded for his ability to flawlessly moderate the session and making it highly interactive for the attendees as well.
The event gave Ozonetel to showcase its products and services via the Kiosk and an opportunity for the team to interact on a one-on-one basis with the Industry stalwarts.

Commenting on the event, Anurag said, “We believe the insurance market in India largely remains an under-penetrated market. At Ozonetel we have consistently partnered with various insurance players with the objective to help them ‘Connect, Communicate and Engage’ with their customers throughout the customer life cycle. Our products address most of the challenges that this industry faces be it providing structured and seamless communication through various touch points, personalized communication, help to increase rural share, increase customer loyalty, retention and satisfaction, etc.”
According to a report, the Indian life insurance sector is likely to grow between 12-15% in financial year 2015 -16 and will be marked with much increased reach, premiums and density. Further, plans from regulatory agency IRDA to introduce newer channels for distribution such as insurance marketing firms only adds to the optimistic outlook.
With the ability to reach 4 billion consumers across 150 countries, Ozonetel products support brands to help drive sales higher, create more impressions per dollar and engage with them with well-timed content. It is the only Telco grade multi-channel communication platform on the cloud in India.




Labels:

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

By C Chaitanya
Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to ...
Read more

First Post

By C Chaitanya
In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3
Read more

Cloud Telephony-History and state of the art

By C Chaitanya
Well, its been 11 years since Twilio launched their voice API in November 2008. I would say that was a major turning point in the cloud telephony industry. Before that, for people to build telephony applications, you either had to depend on proprietary platforms like Avaya dialog designer or build on arcane technologies like VXML which again was supported at varying degrees by the incumbents. Enter Twilio with their voice API and the industry changed for the better. Since it's been almost 11 years now I thought now might be a good time to do a comprehensive review of the cloud telephony industry as a whole in general and in India in particular. The Beginning Twilio was undoubtedly the startup which ushered in the era of cloud telephony. They started in November 2008. At that time in India, we at Ozonetel had launched a hosted VXML platform. There were no takers. After all who coded in VXML :) So when Twilio launched and we saw them take off, we immediately realized tha...
Read more