Telephony Idea - Call to register using KooKoo

Use Case:
Customers can call to register with a website. Websites publish a phone number which users can call to register.

Solution:
1.Publish phone number for the website.
2.When the customer calls the KooKoo number, KooKoo passes the caller id in the "cid" parameter.
3.Check if it is a first time caller. If yes, generate a random password and send it as an SMS to the user.
4.User can immediately login and change his settings like updating password, adding email id etc.

Advantages:

Automatic verification of users happens as they provide the phone number.

Faster registration as users just make a call rather than going through captchas, registration forms etc

Disadvantages:

Obviously, as this is a new process there can be an unexpected loophole. This is just an idea and still has to be validated.

Who is it useful for:
Almost all eCommerce sites who need a registration for order tracking etc or for one time registrations, this might be a better option as it is faster.

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

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Cloud Telephony Experiments

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