Skip to main content

Social media footprint for callers

Update: Try it out at http://kookoo.in/customers/social/search.html. Will be public for a couple of days.

This is the age of social media. Almost everyone has a web presence. In this blog post, we will look at how we are trying to provide contextual information about callers.

KooKoo is the dominant cloud telephony platform in India. We are now expanding our horizons and looking at building the next generation unified communication framework. We have already integrated fax and email. It is now time to integrate social media.

We have started providing this social media in our products Cloudagent and BizPhone. Below we will demonstrate on how we have integrated with Bizphone.

Once you login to your BizPhone account, you can sync your Google contacts by clicking on the Google icon on the dashboard. This feature has been available from the beginning. Now, we have added a new social footprint icon for each contact as shown below:

Just click on the social footprint icon and KooKoo will do the rest. It will find the public details of the contact in different social networks and present it to you in an easy to view format. Now you can view the details of the person you are interacting with as shown below:



This is a paid feature and we are providing this currently only to our existing customers of Bizphone. If you are interested, you can reach out to sales@ozonetel.com

Disclaimer: We get the information based on email and phone number from the public web. Not all contacts may be socially active and hence not all queries may provide rich details.

Popular posts from this blog

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

Google's approach to business communication

 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe