Sunday, April 14, 2013

Social media footprint for callers

Update: Try it out at http://kookoo.in/customers/social/search.html. Will be public for a couple of days.

This is the age of social media. Almost everyone has a web presence. In this blog post, we will look at how we are trying to provide contextual information about callers.

KooKoo is the dominant cloud telephony platform in India. We are now expanding our horizons and looking at building the next generation unified communication framework. We have already integrated fax and email. It is now time to integrate social media.

We have started providing this social media in our products Cloudagent and BizPhone. Below we will demonstrate on how we have integrated with Bizphone.

Once you login to your BizPhone account, you can sync your Google contacts by clicking on the Google icon on the dashboard. This feature has been available from the beginning. Now, we have added a new social footprint icon for each contact as shown below:

Just click on the social footprint icon and KooKoo will do the rest. It will find the public details of the contact in different social networks and present it to you in an easy to view format. Now you can view the details of the person you are interacting with as shown below:



This is a paid feature and we are providing this currently only to our existing customers of Bizphone. If you are interested, you can reach out to sales@ozonetel.com

Disclaimer: We get the information based on email and phone number from the public web. Not all contacts may be socially active and hence not all queries may provide rich details.