Thursday, November 20, 2014

Ozonetel year in Review.Scaling from $1M ARR to $6M ARR

This chapter in Ozonetel's life is called scaling. Moving from the surviving phase to scaling phase is deeply satisfying. I do this blog post generally during October. But I held out as we had couple of big announcements to make and I wanted to include them in this post. So here are our major milestones of the year(in no particular order):

1. KooKoo powers Hindustan Unilever's mobile radio platform KKT. This was a huge win for us which proved the efficiency of the platform. It tested our scalability to the limits what with more than 50,000 hours of content getting consumed every single day on the platform. After that entry, we now power campaigns for a lot of brands like Wheel, Lifebuoy etc.

2. Ozonetel featured in the Deloitte fast 50 coming in at 18th. This was validation of our revenue growth. Last year we closed at $1M ARR. This year we will close between $5M-$6M ARR.

3. Zoho Partnership. Ozonetel is the only Indian company which has a phone bridge integration with Zoho CRM. We hope to see this partnership grow this year.

4. Yantrasoft Acquisition. To improve the platform capability, Ozonetel acquired speech tech company Yantrasoft. The speech technology is getting integrated into the KooKoo platform and the speech services will be fully enabled on the cloud. Watch this space for some really cool speech applications we are going to release soon.

5. Missed call world record. Ozonetel platform, KooKoo has powered the world record for "Maximum missed calls received in 120 hours". This was done by HUL for their Kan Khajura Tesan project.

6. Taking cloud contact center main stream. Slowly but surely contact centers on the cloud has gained acceptability because of Cloudagent. BPOs like Rural Shores, Suma Soft and enterprises like HDFC Life have opened up in adopting the cloud for their contact center solutions.

There have been a lot more achievements like crossing a billion calls handled on the platform. Our happiest moment was when a favorite customer of ours who had gone to competition for some reason, came back to us within a couple of months.

This year was hard on the personal front for a lot of our employees. Three employees lost their father. Many others dealt with other personal issues which always seemed to come at the wrong time. But as a team we survived. This was especially true, when for a couple of months in the middle, there was a point when all founders had some or the other personal issue and were not able to fully contribute. But the team got together and delivered on the promises made to customers. That was the time, I think we realized we had grown from being a startup.

Sorry for being a little emotional there. But now we have the next year to think about. Next year, we are gonna travel the world :)