Ozonetel Powers Hindustan Unilever's mobile radio KKT at Cannes

Kan Khajura Teshan from Hindustan Unilever (HUL) to the Hindi speaking belt is run on Ozonetel's Cloud Communications Platform. Kan Khajura Teshan (KKT) is a mobile radio playing 18 minutes of entertainment content in Hindi. The content has jokes and bollywood songs, which is moderated by a radio jockey. The content is refreshed every Monday of the week. KKT Mobile radio has its reach even in media dark areas where there is no FM radio or television. KKT has 15 million subscribers and is getting a million unique visitors logging on, on a daily basis. KKT resides on Ozonetel's telco grade multi-channel Cloud communications platform, which is the technology partner. The success of running KKT seamlessly has got HUL to bag three awards at Cannes this year (2014).

How does Kan Khajura Teshan work: A listener calls on 1800-30-0000-123, the call drop being a missed call, where the caller's number gets registered on Ozonetel, which then calls back the listener playing the 18 minutes entertainment content. The 18 minutes can be used at one time or multiple times over the week. Ozonetel's platform is intelligent enough to recognize the caller and plays the content from where it was dropped earlier on.

Ozonetel Impact - Ozonetel is a communications platform on the cloud which means that HUL KKT had to make no capital investment to maintain, manage, upgrade any technology - this lead to 40% reduction in operation cost and 15% increase in brands awareness among the target audience. The teams sitting in the HUL corporate office have access to an easy-to-use dashboard giving them live feed and a customizable analytical report, which further helps in planning.

KKT was also the proud winner of the Golden Lion at the Cannes festival. http://articles.economictimes.indiatimes.com/2014-06-18/news/50678922_1_lowe-lintas-hindustan-unilever-north-india.

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs is a cool graph visualization library. Angular is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.

Cloud Telephony Experiments

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