Cloud Telephony Experiments

Problem: Customers call your sales people directly. There is no track of these calls. Customer conversation history is not maintained. Customers cannot call a single number for your organization and get connected to their agent directly. Solution: Customer information is present in your Salesforce account. You can manage your calls using KooKoo . We can mashup these two to create a simple customer call management solution in 10 mins. Allows customer calls on a single phone number. If the caller  is already associated with a RM, KooKoo plays the customer name and connects him directly to RM. Customer case history is updated for the call automatically. If there is no customer records, KooKoo identifies the available RM and connects the call and creates the case history for the caller automatically. How to do it? Requirements: Salesforce account with Force.com sites enabled. You can get one here KooKoo account. You can get one here Steps: Create a Visual Fo...

Adapted from Random Musings by Sandeep: It's finally here. As you all know, OpenVBX is open source web phone system created by Twilio . It allows you to create your business phone system using a simple drag and drop approach. Accompanied by its plugin repository, it has become a very successful and hacker friendly for people to come out with very innovative integrations. You can find some videos here: http://www.youtube.com/watch?v=cBDqyvJzRYA http://www.youtube.com/watch?v=NIHfBg80hhc You want A/B testing of your call flows, we got you covered. You want call routing, that's there too. What about CRM integration? Absolutely yes. You can find these and a lot more plugins at the Plugin Repository Because it is such a useful system and it is open source, other telephony guys have also provided their own flavours, the most famous of which is TropoVBX We have also been thinking of releasing a KooKoo patch for OpenVBX, but for lack of time we were not able to get a...

As you know, we have a lot of developers building voice services on our KooKoo platform. Most of them have a problem of discoverability. Also, we were talking to several telcos and though most of them provide short code VAS services, remembering the short codes is a pain. One other problem was that building location based voice services currently is tough. So we were trying to think of some innovative way in which to solve these problems and we came up with the idea of building a simple android app which provides a clickable icon for all these services. Though the idea is simple, we hope that this solves some major problems. So we went ahead and hacked up "KooKoo Voice App Directory" , an android app.( https://market.android.com/details?id=com.ozonetel.kookooappexchange ). At its heart, KooKoo Voice App Directory , is a contact directory application which tries to solve 3 problems. 1. Discovery : KooKoo has been a very popular platform for developers to build teleph...

We are starting of the new year with a new partnership. Thanks to Aksharspeech( http://www. aksharspeech.com/ ) the <playtext> tag now supports Hindi and Telugu with Kannada coming soon. Just mention the language in the attribute "lang" With this, developers can now build telephony applications with text to speech in local languages. We also thank Aksharspeech for working with us in integrating the services . This attribute is free to try in the KooKoo developer account. For paid accounts to use this, there will be an extra charge of Rs.500 per KooKoo account per month. Example XML: <?xml version="1.0" encoding="UTF-8"?><response filler="yes">        <playtext speed="2" quality="normal" lang="TE">తలుగు పన        చసతుంద</playtext>        <playtext speed="2" quality="normal">In English</playtext>        <playtext speed="2...

This blog has so far has mainly talked about KooKoo  and its features and events related to KooKoo. Starting today we will also write about startups who are using the phone in innovative ways to solve different problems. After all, one of our main goals is to disrupt telecom . Introduction: In their own words, " NextDrop , is a social enterprise that provides water delivery timing information via mobile phone to residents in urban India How we make a difference:   “Will I get water today?” Hundreds of millions of people around the world ask this question everyday. In cities with intermittent water (90% of the cities in South Asia)—where piped water is available only for short and unpredictable intervals—people spend hours waiting next to dry taps, and are forced to buy water from private suppliers at high cost or use water from unsafe sources.  NextDrop leverages the ubiquity of the mobile phone and delivers water delivery information via SMS and voice, thereb...

Another Startup Weekend is here, this time in Delhi and as usual KooKoo, Ozonetel is proud to be associated with the event. I will be attending the event and will be around to help the participants to build stuff on KooKoo  if needed. Startup weekend has certainly come a long way in India and it is really pleasing to see the ecosystem slowly building up. Recognition to Startup Weekend and the teams participating in the event has certainly gone up with more and more partners joining the event. And this time, the prizes are just awesome. It makes me want to do another startup :). For teams participating in the Delhi Startup Weekend, the following are a sampling of the prizes: KooKoo - 3 months free Silver egg plan. CPBX - 3 months free One India plan. Directi - Free domain and hosting for winning team Morpheus - Direct entry to a selected team to the new Morpheus batch. And I am not even counting the prizes which will be revealed at the event. Suffice to say, that a...

It has always been our vision to be the platform of choice for telephony application developers. Now that the core platform has stabilized over the past year we are looking at improving the ecosystem by providing more services on top of the telephony platform. Payments have been a big problem in India. A lot of transactions in India actually end with cash on delivery. An innovative new startup called Gharpay  has come up with a solution for the offline payment collection problem. In their own words Gharpay is a doorstep cash payment network. Accepting cash payments was painful before we started with the mission of making it easy for you and your customers. Most of your customers don't want to or can't pay you online. Accepting cash through Gharpay means more people can pay you and you don't have to change any process flow.  Please visit their site to get more information on how they work. We at KooKoo immediately saw a synergy and thought that it would be real...