Wednesday, September 19, 2018

Launching KOOKOO Number Mask API

Well, it's finally here. The number masking API.
To be fair, KOOKOO has supported number masking since when we launched the <dial> tag and already a lot of our customers use our number masking services. But this launch makes it easier for new developers to use the virtual number services. Instead of building a full KOOKOO app and hosting it, you can just call the API.

What is it?
Number mask API allows you to create conversation sessions between your customers and your mobile workforce without revealing their personal phone numbers. Create virtual phone numbers instantly with this API.

Who can use this?
Any business which needs to protect the privacy of its customers and it's employees will find this API useful. For example, ride hailing services a-la Uber, Ola etc can use this API to create virtual number sessions per ride. Delivery services like Zomato, Foodpanda, Swiggy etc can use this API to create virtual numbers on demand per delivery.

How can I use this?
Lets assume you are a delivery startup. When a customer places a delivery order and you assign a delivery agent to the order, call this API to create a virtual number for this delivery session. The API will return the virtual number for this session and you can publish this virtual number. When your delivery agent calls this number they will be connected to the customer and when your customer calls this number they will be connected to the delivery agent. The mapping is transparently handled by KOOKOO in the backend. This way, both the agent and the customer phone numbers are not shared. Once the delivery is completed, call the API again to invalidate the session. This is the easiest way to incorporate virtual numbers into your delivery pipeline.

What are the advantages?
  • Automatic scaling.
  • Innovative reuse of phone numbers so that you need to buy only the least amount of phone numbers for maximum sessions.
  • Automatic call recording.
  • Upgrade for a full KOOKOO experience.
When is this available?
You can check out the API here.
If you want to try it out, just let us know and we will get back to you.