Skip to main content

Kookoo Intent Engine-NLU the easy way

By C Chaitanya
Just recently we launched the Kookoo speech API. This will allow your applications to hear what your customers are saying.

We also showed you how to convert your chatbots to voicebots. So whats next?

By now, many of you would have realized that we are going for a full stack approach. We started off with the telephony stack and then added a speech layer on top of it. Today, we are announcing the addition of an understanding layer, Kookoo Intent(beta). This is an invite only launch, so please send us an email if you are interested to try this out.

To be fair, you can just use our telephony stack and the speech layer and then use some third party APIs for intent analysis. There are a lot of APIs for Intent from Google, Facebook etc. But if you just want to build your complete bot using Kookoo, then Kookoo Intent allows you to do that. More importantly, we will be concentrating on providing NLP services for Indian languages.

We will be partnering with NLP API providers to power Kookoo intent. In our beta launch, we have partnered with Xploree from Keypoint technologies, a startup based out of Hyderabad. We will soon be adding more partners in the coming months. Please watch this space.

So if you want to try out our Intent engine for understanding your customer communications, ping us at sales@ozonetel.com

Popular posts from this blog

Google's approach to business communication

By C Chaitanya
 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe...
Read more

Telugu ASR speech data collection

By C Chaitanya
Image Source: IIIT-H Developing an indigenous ASR for Indian languages has been a goal for us since a long time. In that regard we have been experimenting a lot, trying out various neural network architectures.  While doing these experiments we found that there was no good dataset for Indian languages. While discussing with IIIT professors we got to know that the government of India was also exploring options to generate a good dataset. We immediately offered our help and our platform for this endeavor. So, as a starting step we have come up with a few campaigns to encourage users to donate speech data. We wanted to make it fun, so our first few campaigns are along the lines of JAMs(Just a Minute speech topics) etc. A topic will be provided and you need to speak for a minute on that topic. We have started this campaign for college students to start with. Of course anyone can participate and contribute their data. The more the merrier :) We will adding a lot more innovative ways ut...
Read more

Ozonetel. Take 2, The Text Edition

By C Chaitanya
Ever since we introduced cloud telephony to India in 2009, Ozonetel has always been known as the go to startup for cloud telephony requirements like cloud call centers and virtual numbers. Voice has been our mainstay for a long time and it will continue to be so in the future too. But starting this month, we at Ozonetel have decided to have an increased focus on text based communication channels in addition to voice channels. It's not that we did not support these channels earlier. We already supported, chat and some email functionality. But it has been in bits and pieces only. But starting this month text channels, including email, chat and social media will become First Class Citizens in our stack. They will get the same love that our voice channels get. Unsplash           To achieve this we have planned several upgrades to our platform which will unfold over the coming weeks. Here is a sneak peak of what we are planning. Built in Contact Manager: This has bee...
Read more