Voice user interface for enterprise apps

In technology, hype plays a big role. And in general the hype is created by media. And it has been my observation that tech media is not very savvy and just go with the buzzwords of the day.

So its very amusing that now a days I am hearing a lot about voice user interfaces for enterprise apps. This trend has picked up because of new devices like Google Home and Alexa. The more prevalent they become, the more the hype machine starts talking about it.

The funny part is, voice user interfaces for enterprises have been around since 1980s. They are just known with a different name and you just need a more humble device to interact. Voice user interfaces for enterprises have been known as IVRs(Interactive voice response systems) and all you need is a phone to interact with them.

I agree that the old school IVRs were cumbersome and not very intelligent(I can say the same about current day chat bots). But with the advent of Twilio and our own KOOKOO,very innovative IVRs have been created and businesses have been able to communicate with their customers much more efficiently.

And now that speech recognition and NLP access have been commodotized thanks to Google, Alexa, Microsoft and IBM, you can just as easily integrate your IVRs and make them intelligent.

So rather than fight, I am going to join the bandwagon. KOOKOO is not just an IVR platform anymore, its a platform for Voice User Interface for enterprise apps :)

So want build your next VUI(Voice User Interface) for enterprises, please go to KOOKOO and start building.

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs is a cool graph visualization library. Angular is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.

Cloud Telephony Experiments

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