Voice user interface for enterprise apps

In technology, hype plays a big role. And in general the hype is created by media. And it has been my observation that tech media is not very savvy and just go with the buzzwords of the day.

So its very amusing that now a days I am hearing a lot about voice user interfaces for enterprise apps. This trend has picked up because of new devices like Google Home and Alexa. The more prevalent they become, the more the hype machine starts talking about it.

The funny part is, voice user interfaces for enterprises have been around since 1980s. They are just known with a different name and you just need a more humble device to interact. Voice user interfaces for enterprises have been known as IVRs(Interactive voice response systems) and all you need is a phone to interact with them.

I agree that the old school IVRs were cumbersome and not very intelligent(I can say the same about current day chat bots). But with the advent of Twilio and our own KOOKOO,very innovative IVRs have been created and businesses have been able to communicate with their customers much more efficiently.

And now that speech recognition and NLP access have been commodotized thanks to Google, Alexa, Microsoft and IBM, you can just as easily integrate your IVRs and make them intelligent.

So rather than fight, I am going to join the bandwagon. KOOKOO is not just an IVR platform anymore, its a platform for Voice User Interface for enterprise apps :)

So want build your next VUI(Voice User Interface) for enterprises, please go to KOOKOO and start building.

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Well, its been 11 years since Twilio launched their voice API in November 2008. I would say that was a major turning point in the cloud telephony industry. Before that, for people to build telephony applications, you either had to depend on proprietary platforms like Avaya dialog designer or build on arcane technologies like VXML which again was supported at varying degrees by the incumbents. Enter Twilio with their voice API and the industry changed for the better. Since it's been almost 11 years now I thought now might be a good time to do a comprehensive review of the cloud telephony industry as a whole in general and in India in particular. The Beginning Twilio was undoubtedly the startup which ushered in the era of cloud telephony. They started in November 2008. At that time in India, we at Ozonetel had launched a hosted VXML platform. There were no takers. After all who coded in VXML :) So when Twilio launched and we saw them take off, we immediately realized tha...

Cloud Telephony Experiments

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