Skip to main content

Enabling payments over IVR to help cashless economy

Since cashless economy and demonetization has taken over the collective mindest of the nation I started thinking of what we can do to help. After all, we are also patriots :)
So since we are in the cloud telephony space, I thought of outlining a flow which can be adopted by wallet companies to enable payment by IVR. Complete payment on the phone using bank accounts is hard now because of the security restrictions and regulations created by the banks. Though theoretically its possible using UPI.
But for this blog lets look at wallet to wallet transfer.

Give a missed call to pay flow which will allow cash transfer:
  1. Share a 1-800 number for customers to give a missed call to.(or give a virtual DID to a business)
  2. When the customer gives a missed call, he gets a call back.
  3. IVR asks him to say/enter phone number of the business to pay to. (KooKoo has the capability to recognize 10 digit phone numbers in Hindi and English).
  4. IVR asks to enter the amount to pay.
  5. IVR asks the pin for security.
  6. Since KooKoo shares the IVR collected details like business phone number, customer phone number, amount and pin with your web application securely, you can take those details and perform the payment transfer easily.
This works for wallet to wallet payments.
This will work even when there is no Internet connection as the transaction is over the phone and is pretty easy as the customer just needs to call,enter amount and pin.
By using KooKoo, the same flow can also be applied for SMS based and USSD based transactions as well. Write code once and deploy on all channels.
If you need more details, please contact us and we ill be glad to help.
Code to get started on KooKoo.Just sign up for KooKoo and host the code below to provide IVR Wallet to your users.

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.