Skip to main content

Speech Products-Ozonetel Labs

We have always wanted to be a company which owns the full stack. That is the reason we built our own PRI cards, we built our own telephony stack and the web stack. As of today, we are adding one more layer in our KooKoo stack, Speech.

You can now view all our speech products at http://speech.ozonetel.com

This sub domain has been in the making for the last two years. We have already deployed our speech products on the KooKoo platform for a couple of very successful projects. And now, we have made it available for general release.

All KooKoo developers can start using these speech products in their cloud telephony applications.

In case you want this to be enabled for your account, please reach out to sales@ozonetel.com

 These speech tools will help you to reduce agent cost by using speech recognition driven IVR flows for automated intuitive interaction with customers. They allow you to improve support by identifying callers using speaker verification. You can also do quality assessment on agents using keyword spotting.

In the coming months we will be adding more general purpose speech recognition as well as Text to speech(TTS) for Indian languages.

Popular posts from this blog

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Google's approach to business communication

 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s