Slack Button for Cloud telephony-KooKoo Loves Slack

Slack recently released their Slack Button interface to the public. This allows third party applications to integrate into Slack in a clean fashion.

As you know, KooKoo already has a Slack integration . If you read the blog, you will see that there are almost 30 lines detailing how to manually configure KooKoo to work together with Slack. All that is now gone with the new Slack Button. And since at Ozonetel, we pride on our innovative capabilities, we are proud to be the first Indian company to come out with the Slack button integration.

In fact we have now gone a step further and enabled much more than conferencing. You can now send SMS and voice messages to your channel users right from Slack. Just use the

1. /sms command to send an SMS and
2. /playtext command to send a voice message.
3. You can also start a conference using the /conf command.
Enable voice and SMS communication on Slack channels.

This is right now live in India on the KooKoo site. If you want this to be enabled for your country,please mail us at sales@ozonetel.com.

You just need two things:

1. Slack Account.
2. KooKoo account.(Register)

Steps to enable KooKoo conferencing from Slack:
1. Click on Add to Slack button at http://www.kookoo.in/index.php/slack
2. Start conference in Slack channel using /conf or send SMS using /sms or send a voice message using /playtext

Thats it. Personally, I dont think there can be a cleaner integration :)

Details on Conference Use Case:

Pitch:

Team is discussing on slack. The chat is becoming too verbose, you want to get on a call and sort it out.

Just do /conf @user1 @user2

Users are connected in a conference and can discuss.

Assumptions: users have added their phone numbers in their profile.

you can also include arbitrary phone numbers /conference @user1 09888766765 etc.

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs is a cool graph visualization library. Angular is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.

Cloud Telephony Experiments

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