Skip to main content

Slack Button for Cloud telephony-KooKoo Loves Slack

By C Chaitanya
Slack recently released their Slack Button interface to the public. This allows third party applications to integrate into Slack in a clean fashion.

As you know, KooKoo already has a Slack integration . If you read the blog, you will see that there are almost 30 lines detailing how to manually configure KooKoo to work together with Slack. All that is now gone with the new Slack Button. And since at Ozonetel, we pride on our innovative capabilities, we are proud to be the first Indian company to come out with the Slack button integration.

In fact we have now gone a step further and enabled much more than conferencing. You can now send SMS and voice messages to your channel users right from Slack. Just use the

1. /sms command to send an SMS and
2. /playtext command to send a voice message.
3. You can also start a conference using the /conf command.
Enable voice and SMS communication on Slack channels.

This is right now live in India on the KooKoo site. If you want this to be enabled for your country,please mail us at sales@ozonetel.com.

You just need two things:

1. Slack Account.
2. KooKoo account.(Register)


Steps to enable KooKoo conferencing from Slack:
1. Click on Add to Slack button at http://www.kookoo.in/index.php/slack
2. Start conference in Slack channel using /conf or send SMS using /sms or send a voice message using /playtext


Thats it. Personally, I dont think there can be a cleaner integration :)

Details on Conference Use Case:
Pitch:
Team is discussing on slack. The chat is becoming too verbose, you want to get on a call and sort it out. 
Just do /conf @user1 @user2
Users are connected in a conference and can discuss.
Assumptions: users have added their phone numbers in their profile.
you can also include arbitrary phone numbers /conference @user1 09888766765 etc.

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

By C Chaitanya
Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to ...
Read more

First Post

By C Chaitanya
In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3
Read more

Cloud Telephony-History and state of the art

By C Chaitanya
Well, its been 11 years since Twilio launched their voice API in November 2008. I would say that was a major turning point in the cloud telephony industry. Before that, for people to build telephony applications, you either had to depend on proprietary platforms like Avaya dialog designer or build on arcane technologies like VXML which again was supported at varying degrees by the incumbents. Enter Twilio with their voice API and the industry changed for the better. Since it's been almost 11 years now I thought now might be a good time to do a comprehensive review of the cloud telephony industry as a whole in general and in India in particular. The Beginning Twilio was undoubtedly the startup which ushered in the era of cloud telephony. They started in November 2008. At that time in India, we at Ozonetel had launched a hosted VXML platform. There were no takers. After all who coded in VXML :) So when Twilio launched and we saw them take off, we immediately realized tha...
Read more