Unsexy CEO Profile

Currently in India, its sexy to run a startup. But there is a small catch. You have to fit the narrative.

1. The younger, the better. In fact it will help if you are a drop out.
2. You should be building something in the B2C space.
3. You should have raised VC money(loads of it) and should be burning it like crazy.
4. You should have a pedigree. IIT, IIM etc
5. You should be brash and it helps if you scold your VCs publicly(Well this is not exactly true, but I am trying to make the narrative spicy :))

Our CEO, Mr. CSN Murthy is the anti thesis of all the above. He is above 50, building a startup in the B2B space,bootstrapped and one of the most mild mannered and humble person you will find.

So dont worry if you are above 50
Dont worry if you are doing something in B2B space or NGO or social service
Dont worry if VCs cannot see your vision and are not buying into it.

You can put your head down and build a company the best you can and in 3-4 years you can build a profitable multi million dollar company.

And someday, CSN will tell his story. I will make him tell it :)

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs is a cool graph visualization library. Angular is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to ...

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Google business messages and chat agents-A match made in heaven

Google has launched Google business messages without much fanfare. It's just a small button that pops up when someone searches for your business on Google. But from the conversation industry perspective this is HUGE . Do you know that the small call button drives millions of calls i n a year for pizza joints and other retailers in the US. Businesses spend more than a trillion dollars supporting billions of customer service calls each year. Now imagine how many chat conversations the "Message" button can drive. Think of how customers interact with business. 1. Search on Google. 2. Click on web site link. 3. Web site shows chat pop up and tries to force the user to chat.(Annoying. I know :)) 4. User clicks on chat and starts conversing with a bot or an agent. This flow can now be completely changed. The new flow can be: 1. Search on Google. 2. User clicks on Message and starts conversing with a bot or an agent. What if you could design a customer experience that helps...

Cloud Telephony Experiments

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