Unsexy CEO Profile

Currently in India, its sexy to run a startup. But there is a small catch. You have to fit the narrative.

1. The younger, the better. In fact it will help if you are a drop out.
2. You should be building something in the B2C space.
3. You should have raised VC money(loads of it) and should be burning it like crazy.
4. You should have a pedigree. IIT, IIM etc
5. You should be brash and it helps if you scold your VCs publicly(Well this is not exactly true, but I am trying to make the narrative spicy :))

Our CEO, Mr. CSN Murthy is the anti thesis of all the above. He is above 50, building a startup in the B2B space,bootstrapped and one of the most mild mannered and humble person you will find.

So dont worry if you are above 50
Dont worry if you are doing something in B2B space or NGO or social service
Dont worry if VCs cannot see your vision and are not buying into it.

You can put your head down and build a company the best you can and in 3-4 years you can build a profitable multi million dollar company.

And someday, CSN will tell his story. I will make him tell it :)

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs is a cool graph visualization library. Angular is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to ...

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible....

Cloud Telephony Experiments

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