Sunday, June 14, 2015

Live Chat Platform - Cloudagent Chat

Introducing Cloudagent Chat
The next big leap for Ozonetel's communication platform. Cloudagent is already the platform of choice for cloud call centers with more than 1000 businesses using it to power their communications. From today, all these businesses and new ones too can use the same stable platform to power their web site chat communications too.


In 2009-2010, we introduced cloud telephony in India through our KooKoo platform. What was new at that time has become the standard now with businesses adopting the cloud for their communication needs. Last year, we realized that the Cloudagent platform that we had built was one of a kind and its design would work for other communication channels too. We even rebranded our company messaging from Cloud Telephony to Cloud Communication. The first outcome of that thought process is Cloudagent Chat.

Cloudagent chat contains all the robust features of Cloudagent. Skill assignments, Live agent monitoring, Queues, numerous dashboards and reports. In fact, existing Cloudagent customers can just opt for the new add on and have blended agents who can receive calls and also chat with online customers. This is a one of a kind solution which is not available anywhere else.

With this step we are now in competition with Zopim, Olark and other live chat platforms. But we believe that we have a unique offering and our offering will be much cheaper than any other solution.

Getting started is simple.
If you are an existing customer, please contact your account manager or send a mail to support. We will get in touch with you and help you setup.

If you are a new customer:
1. Signup
2. Once you buy the solution, we will share a javascript snippet which you have to embed on your site.
3. Ask your agents to login and start receiving chats.

The current signup process is manual. You will be contacted by our sales team to help you setup as this is an early release version. Very soon we will have an online only onboarding process.