Skip to main content

Live Chat Platform - Cloudagent Chat

Introducing Cloudagent Chat
The next big leap for Ozonetel's communication platform. Cloudagent is already the platform of choice for cloud call centers with more than 1000 businesses using it to power their communications. From today, all these businesses and new ones too can use the same stable platform to power their web site chat communications too.


In 2009-2010, we introduced cloud telephony in India through our KooKoo platform. What was new at that time has become the standard now with businesses adopting the cloud for their communication needs. Last year, we realized that the Cloudagent platform that we had built was one of a kind and its design would work for other communication channels too. We even rebranded our company messaging from Cloud Telephony to Cloud Communication. The first outcome of that thought process is Cloudagent Chat.

Cloudagent chat contains all the robust features of Cloudagent. Skill assignments, Live agent monitoring, Queues, numerous dashboards and reports. In fact, existing Cloudagent customers can just opt for the new add on and have blended agents who can receive calls and also chat with online customers. This is a one of a kind solution which is not available anywhere else.

With this step we are now in competition with Zopim, Olark and other live chat platforms. But we believe that we have a unique offering and our offering will be much cheaper than any other solution.

Getting started is simple.
If you are an existing customer, please contact your account manager or send a mail to support. We will get in touch with you and help you setup.

If you are a new customer:
1. Signup
2. Once you buy the solution, we will share a javascript snippet which you have to embed on your site.
3. Ask your agents to login and start receiving chats.

The current signup process is manual. You will be contacted by our sales team to help you setup as this is an early release version. Very soon we will have an online only onboarding process.

Popular posts from this blog

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

Mashing up Freshdesk with KooKoo for customer support ticket management

Sorry for the delay in writing a blog post. I have been caught up in too many things since last month(we are growing, so its all good :)) Anyway, this week I thought I will look at how we can use the latest rockstar startup from India, Freshdesk . Freshdesk, as most of you know is one of the best "Social Helpdesk" systems out there. I am sure most of you are already using Freshdesk to support your customers. In this blogpost I will explain how you can add telephony to the mixture. In particular I will show some code which you can use to : Welcome the caller by name Ask him to enter his ticket id Play out the ticket status Connect the caller to the correct agent handling the ticket. Luckily for us, Freshdesk has a very well defined API and it was a pleasure to work with it. The engineers were also very supportive and answered all my queries quickly. So lets get into the code directly. 1. First we need to get the caller information. For this we need to a