Skip to main content

Ozonetel at SugarCon 2015

By C Chaitanya
Ozonetel Systems was the only Indian Company that participated in the SugarCon 2015. SugarCon is an annual conference hosted by SugarCRM in San Francisco for their partners and potential customers.

Ask for a Free Demo
Sign up to take advantage of Cloudagent's deep integration with Sugar CRM. 
At SugarCon 2015, SugarCRM unveiled a new vision of CRM as the engine of a powerful enterprise customer engagement strategy, introduced Sugar 7.6, and offered attendees a rich set of presentations, panel discussions and technical sessions. It was a fantastic time for Sugar users, partners, developers, and industry leaders to Connect i2i, building and strengthening extraordinary relationships. The whole focus was on providing individualized experience to the end users.
Ozonetel, the pioneer in Cloud Communication in India has integrated with all the leading CRMs that include SugarCRM, ZOHO, SalesForce, FreshDesk and all other customized CRMs. At SugarCon 2015, Ozonetel showcased a case study that highlighted the Social Media & multi-channel integration with SugarCRM and our Contact Centre Solution, CloudAgent at the App Throwdown where various SugarCRM partners showcased how they had used the SugarCRM integration to provide innovative solutions to businesses.
Our case study was based on a leading online grocery store in India that has benefited immensely when Ozonetel partnered with SugarCRM and successfully integrated it with CloudAgent, the Contact Centre solution.
The customer has multi-channel touch points with its customers – be it voice, email or social media which were being handled individually. But with Ozonetel Solution, all customer interactions from various touch points get raised in a single trouble ticket – allowing the support team to have a seamless interaction with the customer. With the Ozonetel & Sugar CRM solution, the customer is able to track customer emails, comments on Social Media (Facebook & Twitter) and the response rate in real time. Additionally:
    • The customer saved 100% in Capex with Ozonetel Solution
    • Gets real time Business Intelligence
    • Increased Customer Satisfaction by reduced Customer Call waiting time
    • Increased Sales by 25% by returning missed calls



Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

By C Chaitanya
Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s
Read more

First Post

By C Chaitanya
In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3
Read more

Google's approach to business communication

By C Chaitanya
 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe
Read more