Skip to main content

Tools used for monitoring KooKoo

When you are managing 100s of physical servers across 12 data centers across the country and when developers are hitting your API more than 20 million times in a day, you will need tools to help you out.

We use a lot of tools to monitor KooKoo and Cloudagent and the following is a list of some of the tools we use. Hope others will find the list helpful in their own monitoring needs. These are very common tools and nothing extraordinary, but they get the job done :)

1. Nagios: The most important tool. We have created more than 20 custom plugins to monitor our custom telephony infrastructure.

2. Munin: Has been invaluable in helping us identify resource usage especially when some rouge processes started hogging up the resources.

3. Snort: Has been responsible for identifying attacks in our networks.

4. Monit: Monitors all our main processes and brings them up automatically when they go down.

5. Linux commands: top, htop, ntop, ps, iostat, pmap, netstat, wireshark, ngrep, traceroute etc

6. Apachetop: A small tool to monitor our web servers.

7. RRDtool: For monitoring time series data.

In addition to these tools, we have hacked together more than 30 small Perl scripts which do a lot of clean up and monitoring activities.

We also have 5 web applications which collect timing data, log information, error information etc and display them graphically.

We hope to release these scripts sometime soon on Github.

And if all these scripts and tools fail, we have the most important failsafe, people.

We always have system engineers monitoring different parts of the system 24/7 365 days of the year.

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.