Almost two years back, when we had launched the KooKoo platform, we were evangelizing the platform waiting for some innovative company to come along and build cool telephony apps. The real power of a platform is realized only through awesome developers.
It was at this time that we got a mail Vivek Arya from Makesense to our support mail id(email@example.com). He was asking some questions about whether KooKoo can do this and KooKoo can do that. So, to answer his questions, I got on a call and heard about his application. I just loved it the first time I heard about it. They had developed algorithms for semantic search using NLP and wanted to add a phone channel to automate the candidate screening process on an IVR. I said, go ahead and we will try to help you in whatever way we can. Incidentally, after the call with Vivek, I had remarked to my colleagues that very soon Makesense would be a prime candidate for acquisition by Naukri. Who knew that it would be so prophetic :)
Last month we got the wonderful news that Makesense was acquired by Naukri. I reached out to Vivek to get some comments from him about his journey. I am posting his answers below. It has been a real pleasure working with the Makesense team and I hope they go on to build more innovative stuff.
1. Can you explain a little bit about your semantic search technology and how it can be useful?