Skip to main content

Telephony Ideas

After the wonderful startup weekend conducted in Delhi, the scene now shifts to Bangalore. I actually wanted to do this blog before the Delhi event, but I got a little busy and could not do it. So here we go.

In this blog post I will try to mention as many ideas as possible which can built using the KooKoo platform. So, in no particular order, the ideas:

  1. Appointment reminder service. Call attendees and remind them. This could be useful for event management websites etc
  2. Group voice messaging. Create groups on the website. Call a number and record your message, choose the group.The people in the group will be called and the message will be played back.This could be useful for managers to send a message to the team or CEOs to send a message to the employees etc.
  3. On the fly conferencing solutions
  4. Birthday reminder. Store all your friend's birthdays. When the birthday comes, you will get a call first and KooKoo will inform you  whose birthday it is and then it will call your friend so that you can wish him/her. Never forget a birthday. Can be applied for other occasions.
  5. Anonymous chat in Matrimonial sites. The prospective groom and bride are connected without exposing their phone numbers to discuss
  6. Allow restaurants to create a IVR for reserving a seat, find out about the latest menu etc. Restaurants can just sign up, create their profile and they will be assigned a number. When people call the number the profile will be played out.
  7. Voice reminders
  8. Phone idol: Anyone can call and sing a song. The best songs can be voted  and the Idol can be chosen.
  9. Voice blogs
  10. Connecting experts and users over voice. I think this is being done by voicetap.But some variation of the idea can be done by KooKoo
  11. Voice greetings.
  12. Build real time user reported news service. People can call and record a news item. the news items will be voted up or down in a reddit fashion.
  13. Diet tracker: Setup a diet plan. KooKoo will call everyday and ask you to enter your weight. Track your progress. This can be made more fun.
  14. Audio guides for tourist
  15. Phone based customer support framework.
These are just some ideas which could be experimented with. I will update this post with more ideas soon. And remember, ideas can only do so much. Its all about execution. All the best.


Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to ...

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Google business messages and chat agents-A match made in heaven

Google has launched Google business messages without much fanfare. It's just a small button that pops up when someone searches for your business on Google. But from the conversation industry perspective this is HUGE .   Do you know that the small call button drives millions of calls i n a year for pizza joints and other retailers in the US. Businesses spend more than a trillion dollars supporting billions of customer service calls each year. Now imagine how many chat conversations the "Message" button can drive.  Think of how customers interact with business. 1. Search on Google. 2. Click on web site link. 3. Web site shows chat pop up and tries to force the user to chat.(Annoying. I know :)) 4. User clicks on chat and starts conversing with a bot or an agent. This flow can now be completely changed. The new flow can be: 1. Search on Google. 2. User clicks on Message and starts conversing with a bot or an agent. What if you could design a customer experience that helps...