Skip to main content

The phone call is dead..........NOT

Back in November, Techcrunch published an article, The Phone Call Is Dead. That really set the alarm bells ringing as we had just started working on our startup, KooKoo, whose main purpose was to allow people to make and receive phone calls programatically. A leading blog like Techcrunch writing an obituary about the main feature of your startup is really not the best way to start :).

Then I saw another article, Phone Numbers Are Dead,by SayNow (This was actually an earlier article, but I saw it later). Ok, so phone numbers are dead and the phone call is also dead. Shit. Did I choose a wrong startup idea?

Then I thought,

But what about 911(or 108 or other emergency numbers). Is that number dead too?
What about birthday wishes and new year wishes? Will I not get a call for those anymore?
What about the 123 different ways in which people are using calls?
What if someone wants to communicate with me immediately?Well, they can email me.Or maybe, they could tweet me or post on my wall.But they will not call me as the phone call is dead.

I know, the posts above actually did not mean that the phone call was dead or that phone numbers were dead. They meant they were on the decline. But they chose the post title to be a little dramatic and so I also used a little bit of drama :).

After being in the business of handling calls the past 4 months,and we have handled a lot of calls (~50 million), I would like to amend their conclusion a little bit. The phone call is not dead. The primary use case of the phone call may be dying and even that is subject to debate. But one thing is for sure, people are finding innovative ways of using a phone and the phone call, as seen in the 123 and counting Twilio mashups and also in the innovative ways in which our platform KooKoo has been used(, etc).

So I say to thee, The phone call is dead, long live the phone call ;).

I would like to mention that I have the highest respect for both Techcrunch and SayNow(SayNow has been acquired by Google) and I am just presenting my point of view.

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.