Since cashless economy and demonetization has taken over the collective mindest of the nation I started thinking of what we can do to help. After all, we are also patriots :) So since we are in the cloud telephony space, I thought of outlining a flow which can be adopted by wallet companies to enable payment by IVR . Complete payment on the phone using bank accounts is hard now because of the security restrictions and regulations created by the banks. Though theoretically its possible using UPI. But for this blog lets look at wallet to wallet transfer. Give a missed call to pay flow which will allow cash transfer: Share a 1-800 number for customers to give a missed call to . (or give a virtual DID to a business) When the customer gives a missed call, he gets a call back. IVR asks him to say/enter phone number of the business to pay to. ( KooKoo has the capability to recognize 10 digit phone numbers in Hindi and English). IVR asks to enter the amount to pay. IVR as
Our hits and misses while building a scalable cloud telephony platform KooKoo, Ozonetel.