A couple of months back, we had launched the Kookoo <recognize> tag. And as mentioned in the blog post, we support the Google speech engine and our very own Zena engine. The Kookoo speech engine as it currently stands is just a drop in the ocean when compared to the features provided by the Google speech engine. But, as they say, a journey of a thousand miles starts with a single step. This post is about our first step. As of today, we are launching our first model, the Yes/No model, built in house, based on a proprietary AI algorithm . You can now design your Kookoo IVRs to say "Please say yes or no", instead of "Please press 1 for yes and 2 for no". In the internal tests our model's accuracy has been so good, we believe that this can become the standard interaction mechanism instead of DTMF. We also did a side by side comparison of our model with Google's speech API. Before presenting the results below, some disclaimers: 1. Our model is a
Our hits and misses while building a scalable cloud telephony platform KooKoo, Ozonetel.