"A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer"--Web Definition Today we are happy to announce that Cloudagent , your trusted cloud call center supports predictive dialing. This will help sales teams and outbound calling teams improve their efficiency by more than 400%. Cloudagent predictive dialer improves your outbound process by completely automating the dialing process . And since this is a cloud based system there is nothing to be installed on premise. Cloudagent predictive dialer supports multiple modes. The basic mode allows you to control the dialing process based on a ratio. The advanced mode uses a statistical engine to control the dialing pattern based on call
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