Cloud Telephony Experiments

If you are using Salesforce , then you know how important proper communication is for the success of your sales and support teams. It becomes all the more imperative to have a call center system which properly integrates with your CRM to assist you with the right tools. You have to make sure that the right problem of the customer is addressed and the right points are made in a sale. To do this, access to contextual information is a must.  Ozonetel's  call center solution,  Cloudagent , with its deep integration with Salesforce(Open CTI) now provides your sales and support teams with a full featured call center solution at their fingertips. This is the only solution which provides a full featured call center solution inside Salesforce. There is no need to install anything else. This includes an agent toolbar for call transfer, hold and other advanced features. Supervisors can login to the supervisor console and use barge in facilities and monitor the call center. This ...