Cloud Telephony Experiments

SMB/SME(Small & Medium Business/Enterprise)  plays a very important role in Indian economy, they contribute more than 45% to  industrial output, 40% of country’s total exports and create 1.3 million jobs every year  and currently there are more than 48 million SME in India (source: Ministry of MSME, GoI).  Looking at these data, we can say that the MSME sector plays a very important role in Indian economy.  Due to their importance in national economy, government has launched many schemes to motivate them, yet they struggle on multiple account, like financial, HR issue, technology, regulatory and many more. Without knowing in detail, I cannot comment on all the areas, but being associated with telecommunication industry, I could like to put my thoughts about the new technology advancement in telecommunication sector, which would be very helpful for small and medium business owners. Telecommunication technology has changed phenomenally in few years, als...

Telecommunication Revolution & Cloud Telephony Every one talking that world power has shifted from west to east, next century belongs to India and China, as China is an aging country, everyone is betting very high on India. To find the reality, I have done a comparative study between India and western countries. The result was really depressing, in most of sectors/areas we are way behind the developed countries, except one sector i.e. “Telecommunication”. You can see in the above picture the call rate, which was at Rs 15.5/min has dropped to less than a Rupee/min. The telephone subscriber base has also increased a rate of 40% YoY (approx.). According to Mar’15 release by TRAI, India has 999.71 million telephone subscriber, now we are in Sep’15. We would have crossed 1 billion mark. This is the overall picture of telephone subscriber, but if we look internet and broadband subscriber base it is also very optimistic. Apart from that recently Airtel has launched 4G servic...

We are starting of the new year with a new partnership. Thanks to Aksharspeech( http://www. aksharspeech.com/ ) the <playtext> tag now supports Hindi and Telugu with Kannada coming soon. Just mention the language in the attribute "lang" With this, developers can now build telephony applications with text to speech in local languages. We also thank Aksharspeech for working with us in integrating the services . This attribute is free to try in the KooKoo developer account. For paid accounts to use this, there will be an extra charge of Rs.500 per KooKoo account per month. Example XML: <?xml version="1.0" encoding="UTF-8"?><response filler="yes">        <playtext speed="2" quality="normal" lang="TE">తలుగు పన        చసతుంద</playtext>        <playtext speed="2" quality="normal">In English</playtext>        <playtext speed="2...

It has always been our vision to be the platform of choice for telephony application developers. Now that the core platform has stabilized over the past year we are looking at improving the ecosystem by providing more services on top of the telephony platform. Payments have been a big problem in India. A lot of transactions in India actually end with cash on delivery. An innovative new startup called Gharpay  has come up with a solution for the offline payment collection problem. In their own words Gharpay is a doorstep cash payment network. Accepting cash payments was painful before we started with the mission of making it easy for you and your customers. Most of your customers don't want to or can't pay you online. Accepting cash through Gharpay means more people can pay you and you don't have to change any process flow.  Please visit their site to get more information on how they work. We at KooKoo immediately saw a synergy and thought that it would be real...

It has always been the goal of KooKoo to marry the web world with the telecom world. If you look at the web world, there are a host of services which analyze user behavior on websites and this helps in user retention, reducing bounce rates etc. But the same is lacking in the telecom world. Wouldn't it be great if we could just use the web analytic engines and apply them to the telecom domain. That's exactly what we plan to do in this blog post. We will show you how you can link your KooKoo code with Mixpanel so that you can do call analytics using Mixpanel . For our example, lets take a simple scenario. Let's say we are a deals site and we are providing deals on phone. Every day we offer 2 deals and we want to track. If the customers choose a deal, they can either buy directly or talk to an agent. The code for this in KooKoo can be found at ( Initial Code ) As you can see, this is plain vanilla KooKoo code which asks the user to select a deal and processes the...