Cloud Telephony Experiments

Number masking has become popular now a days because of its adoption by the new startups like Uber , Ola and others. Though its been talked about now, its not new. In fact when we launched KooKoo in 2010, this was one of the first application of the cloud telephony platform along with missed call applications. And a lot of startups including Zomato used KooKoo to build their own virtual number solutions. Since it has become popular now, a lot of customers are asking for this. And since number masking can be achieved in many ways, I thought I will do a blog post on the different models and their pros and cons. Photo Credit : Flickr Multiple models of number masking 1. DID: This is the most popular model. Just take landline numbers and map them to your customer numbers. Advantage: Its simple to implement and works well. Disadvantage: Its harder to get local numbers in Tier 2 and Tier 3 cities as a lot of cloud telephony players dont have presence there. Though ...

We at Ozonetel have been working with Unilever since last couple of years. We have worked on them with innovative products like Kan Khajura Tesan and multiple on pack campaigns. Now we are partnering with them for a hackathon . So FMCGs also are on the hackathon bandwagon to encourage innovation :) So, Want to gamify consumer behavior? Use KooKoo cloud telephony and show to Unilever. This is a very good way to get noticed by Unilever. KooKoo has been used by innovatively by different startups to manage consumer interaction. Zipdial was started on KooKoo. Multiple startups are using KooKoo to power their brand messages. Now HUL wants you to hack a solution to gamify consumer behavior.  Build missed call based games. Connect to celebrities. Mix offline and online worlds by creating a pack based game. Build a phone based Tinder for Axe . Create a phone regime for shining hair using TREsemme. Change behavior and make people brush at night for Pepsodent. The...

“With KooKoo APIs, I could transform my idea into a Real App” says Yadunandan Batchu, Winner of 1 st KooKoo Mashup Challenge Yadunandan Batchu, winner of the first KooKoo Mashup Challenge worked on mashing up KooKoo APIs with Bitcoin to bridge the financial divide between the online and offline world. The problem statement in his own words: " To reduce the huge financial divide between the online and the offline regions of the world, I have tried to fill the gap through the KooKoo IVR system along with  bitcoin  platform (network probably). Using the app, you can interact with the  bitcoin  network offline with the Pubkey- Privkey pair stored in the database (which will be encrypted using the authcode ).  I have used:  1. Toshi API (for  bitcoin   blockchain data)  2. NodeJS for development (ExpressJS & JSON-to-XML parsing library from npm )  3. Heroku to host the development files (there may be some sleep timings s...

The year is almost over and I suddenly realized that I have not done a Year in Review blog. I am gonna keep this short form and just list our year in review. This was an year of integrations. We officially entered the marketplaces of major CRMs including Salesforce, Sugar CRM and Zendesk. We even did a cool Slack integration. Launched Predictive dialer. Entered into a major partnership with tenthavenue and launched Electra, a brand communication platform. Ranked 5th in the Deloitte Fast 50 in India and 51st in the Fast 500 in the world. Launched Cloudagent Chat Selected as the only startup from India selected to the Unilever's Foundry 50 Won the prestigious Frost & Sullivan ICT Award 2015 for "Technology Innovation Leadership in Cloud Telephony Solutions" Launched international operations with Cloudagent.io Took cloud call centers mainstream with an implementation at HDFC Life. Team size more than doubled to 80. Increased office space by taking over the f...

One line solution to setup number masking in KooKoo: Lets assume you want to mask the customer number to your delivery guy. Setup a button in your app and when the delivery guy clicks the button just make a http request as follows: http://www.kookoo.in/outbound/outbound.php?phone_no={ delivery_guys_number }&caller_id={masked_virtual_number}&api_key=XXXXXXXXXXXXXXXXXXXXXXXXX &outbound_version=2&extra_data=<response><dial>{customer_number}</dial></response> That's it! Done! You can have a simple mapping array to map the customer_number to the masked_virtual_number and the system becomes completely automated. The solution in long form: Number masking solutions have suddenly picked up in the Indian cloud telephony market. Companies like Ola, Uber and others are using number masking solutions to provide privacy to their customers and driver partners. Setting up a number masking solution is really easy in KooKoo . Developers have been ...

Slack recently released their Slack Button interface  to the public. This allows third party applications to integrate into Slack in a clean fashion. As you know, KooKoo already has a Slack integration  . If you read the blog, you will see that there are almost 30 lines detailing how to manually configure KooKoo to work together with Slack. All that is now gone with the new Slack Button. And since at Ozonetel, we pride on our innovative capabilities, we are proud to be the first Indian company to come out with the Slack button integration. In fact we have now gone a step further and enabled much more than conferencing. You can now send SMS and voice messages to your channel users right from Slack. Just use the 1. /sms command to send an SMS and 2. /playtext command to send a voice message. 3. You can also start a conference using the /conf command. Enable voice and SMS communication on Slack channels. This is right now live in India on the KooKoo site. If yo...

The Healthcare industry in India, is one of the largest sector – both in terms of revenue and employment, its expected growth rate  is also phenomenal CAGR of 17% (Source: IMA). But in terms of infrastructure, we are below when compared to other large countries. The U.S. has one bed for every 350 patients while the ratio for Japan is 1 for 85. Even the usage, IT in hospitals, we are far behind, According to Deloitte 2015 health care outlook, Indian Hospitals have to increase their IT spend considerably to provide improved and patient-centric service. From Service prospective, one technology that can considerably enhance service quality is cloud telephony and cloud call center solution . This technology can fill many of the service loop holes. Let’s see the solution in detail. IVR based greeting, call routing: Currently even the reputed hospitals, customer care is not having IVR, everything is dependent on one line. With limited line capacity, many consumers wait f...