KooKoo powering Hackathon by HUL

We at Ozonetel have been working with Unilever since last couple of years. We have worked on them with innovative products like Kan Khajura Tesan and multiple on pack campaigns.

Now we are partnering with them for a hackathon. So FMCGs also are on the hackathon bandwagon to encourage innovation :)

So, Want to gamify consumer behavior? Use KooKoo cloud telephony and show to Unilever. This is a very good way to get noticed by Unilever.

KooKoo has been used by innovatively by different startups to manage consumer interaction. Zipdial was started on KooKoo. Multiple startups are using KooKoo to power their brand messages. Now HUL wants you to hack a solution to gamify consumer behavior.

Build missed call based games. Connect to celebrities. Mix offline and online worlds by creating a pack based game. Build a phone based Tinder for Axe. Create a phone regime for shining hair using TREsemme. Change behavior and make people brush at night for Pepsodent. The ideas are limitless.

Contest details are at https://www.hackerearth.com/sprints/hul-hackathon-powered-by-ozontel/

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs is a cool graph visualization library. Angular is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.

Cloud Telephony Experiments

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