Skip to main content

Year in Review

The year is almost over and I suddenly realized that I have not done a Year in Review blog. I am gonna keep this short form and just list our year in review.
  • This was an year of integrations. We officially entered the marketplaces of major CRMs including Salesforce, Sugar CRM and Zendesk. We even did a cool Slack integration.
  • Launched Predictive dialer.
  • Entered into a major partnership with tenthavenue and launched Electra, a brand communication platform.
  • Ranked 5th in the Deloitte Fast 50 in India and 51st in the Fast 500 in the world.
  • Launched Cloudagent Chat
  • Selected as the only startup from India selected to the Unilever's Foundry 50
  • Won the prestigious Frost & Sullivan ICT Award 2015 for "Technology Innovation Leadership in Cloud Telephony Solutions"
  • Launched international operations with Cloudagent.io
  • Took cloud call centers mainstream with an implementation at HDFC Life.
  • Team size more than doubled to 80.
  • Increased office space by taking over the floor above us :)
  • Conducted cool hackathons where developers built cool stuff including a bitcoin system on KooKoo

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to ...

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Cloud Telephony-History and state of the art

Well, its been 11 years since Twilio launched their voice API in November 2008. I would say that was a major turning point in the cloud telephony industry. Before that, for people to build telephony applications, you either had to depend on proprietary platforms like Avaya dialog designer or build on arcane technologies like VXML which again was supported at varying degrees by the incumbents. Enter Twilio with their voice API and the industry changed for the better. Since it's been almost 11 years now I thought now might be a good time to do a comprehensive review of the cloud telephony industry as a whole in general and in India in particular. The Beginning Twilio was undoubtedly the startup which ushered in the era of cloud telephony. They started in November 2008. At that time in India, we at Ozonetel had launched a hosted VXML platform. There were no takers. After all who coded in VXML :) So when Twilio launched and we saw them take off, we immediately realized tha...