Skip to main content

Phone use cases-Disrupt telecom

Wow! what a month. KooKoo was selected as a top 10 finalist in Unplggd event in Bangalore and we got to meet a lot of great startups at the event.During the course of discussions at the event it became clear that most startups were trying to create value in the online world. There were not many players in the telecom space.

One of the participants, Nikhil of Dialify actually put it quite nicely. He said, people knew only one "use case" of the telephone. And he is right. When we think of a telephone, we just think that we can use it only to call someone. Ever since the phone was invented thats pretty much the only reason we use a telephone.And that was a good enough reason for it to survive for so long. But now it is under attack from the Internet.

Since time immemorial voice and data have been at loggerheads with each other. Initially when telegram (data) was king, the telephone disrupted the market and it became king for a long time. The telephone was the preferred mode of communication for a long time.With the advent of the Internet and the world wide web, the balance has been tilting. Voice is losing and data is winning now.

Some new players in the market have been trying to change that and make the telephone a more important tool. The following players have identified creative means of using a telephone.

  1. Zipdial: Just give a missed call to vote. The user does not get charged.(On KooKoo)
  2. Dialify: Telephone based games. You do not need a smartphone or a computer to play games anymore.
  3. Voicetap: Connect to experts over phone
  4. Twittervoice: Make twitter your voice blog (On KooKoo)
  5. Voicebuzz: Leave voice updates on Facebook (On KooKoo)
And obviously we have the 140 and counting Twilio mashups.

These are just players who are already there in the market. A lot more smaller players are building creative applications using KooKoo and Twilio and other telephony platforms.

In the next posts I will cover one use case at a time and show example code on how to implement those use cases using the KooKoo platform.

Lets resurrect voice to its rightful place at the top :) . Lets build telephony apps.

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.