Skip to main content

Kookoo Intent Engine-NLU the easy way

Just recently we launched the Kookoo speech API. This will allow your applications to hear what your customers are saying.

We also showed you how to convert your chatbots to voicebots. So whats next?

By now, many of you would have realized that we are going for a full stack approach. We started off with the telephony stack and then added a speech layer on top of it. Today, we are announcing the addition of an understanding layer, Kookoo Intent(beta). This is an invite only launch, so please send us an email if you are interested to try this out.

To be fair, you can just use our telephony stack and the speech layer and then use some third party APIs for intent analysis. There are a lot of APIs for Intent from Google, Facebook etc. But if you just want to build your complete bot using Kookoo, then Kookoo Intent allows you to do that. More importantly, we will be concentrating on providing NLP services for Indian languages.

We will be partnering with NLP API providers to power Kookoo intent. In our beta launch, we have partnered with Xploree from Keypoint technologies, a startup based out of Hyderabad. We will soon be adding more partners in the coming months. Please watch this space.

So if you want to try out our Intent engine for understanding your customer communications, ping us at sales@ozonetel.com

Popular posts from this blog

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Google's approach to business communication

 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s