Skip to main content

Launching a cloud call center in the US

So finally we are taking the plunge. After serving only Indian customers ever since we started up, we are going offshore.
This month we have launched in the US with a new product, http://getkookoo.com
For the US launch, we decided to come up with a new product instead of taking our current products to the new market. We made this decision mainly because our current products have been tuned to the Indian market conditions and many features will not make sense in the US market.
Since we wanted to do a new product, we went ahead and came out with a very cool new UI/UX. Will do a blog post later on how we came up with the design.

So why yet another cloud call center or cloud pbx? Isn't the market saturated?

We had these same questions. So we came up with some USPs to differentiate ourselves from the crowd.

  1. We decided to charge only for call minutes. We are the only cloud call center with zero agent rentals. Pay for only what you use. Sort of like the Twilio for call centers.
  2. We have started with an introductory plan of $19.9(unlimited agents). This makes it the most affordable call center in the market. Now even SMBs can use cloud call centers without worrying about huge bills.
  3. User on boarding is a delight. We wanted users to be able to sign up and start taking calls in 2 minutes. Thats what we have achieved. Sign up and take calls in 2 minutes(we have timed it :))
  4. Provide all tools for an SMB to manage business communication. So GetKookoo comes with a cloud call center, a live chat widget and a built in light CRM.
So if you are a business serving customers in the US, please go ahead and sign up. We have a Free 14 day trial.


Popular posts from this blog

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Google's approach to business communication

 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s