Little know facts about Ozonetel

In this startup ecosystem, the people with the money generally can influence a narrative. So sometimes, we have to use our own publishing space to talk about ourselves :)
So this post is about that. It just reinforces some lesser known but important facts about Ozonetel.

Fact 1: Ozonetel is the company which first introduced cloud telephony to India. This fact is easily provable, thanks to the Internet web archive :)

Fact 2: First to cross a billion calls in cloud telephony in India

Fact 3: One of the very few companies in India which has an open API. Though documentation can be improved a lot, at least the API is open to the public. You can sign up today at http://kookoo.ozonetel.com and start building

Fact 4: Though we bootstrapped to startup, over the course of our journey, we have raised more than a million dollars of angel money. Mainly from families, friends and customers.

Fact 5: One of the few companies which have crossed $4 million in ARR with just Indian customers. Almost all our customers are Indian. This should change this year as we are looking at going international.

Fact 6: Most people dont know all the offerings we have. Many people don know that KooKoo belongs to Ozonetel :). Those who work on KooKoo dont know Cloudagent, the cloud call center belongs to us. Even few know that we have a basic cloud call center called as CA Lite for startups :)

Fact 7: The biggest IVR platform in India with more than 40 million subscribers runs on KooKoo,Ozonetel.

Fact 8: Cloudagent is not just for voice processes. We support even email and chat agents.

Will update this post with more facts when I remember them :)

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs is a cool graph visualization library. Angular is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to ...

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible....

Cloud Telephony Experiments

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