Skip to main content

Little know facts about Ozonetel

By C Chaitanya
In this startup ecosystem, the people with the money generally can influence a narrative. So sometimes, we have to use our own publishing space to talk about ourselves :)
So this post is about that. It just reinforces some lesser known but important facts about Ozonetel.

Fact 1: Ozonetel is the company which first introduced cloud telephony to India. This fact is easily provable, thanks to the Internet web archive :)

Fact 2: First to cross a billion calls in cloud telephony in India

Fact 3: One of the very few companies in India which has an open API. Though documentation can be improved a lot, at least the API is open to the public. You can sign up today at http://kookoo.ozonetel.com and start building

Fact 4: Though we bootstrapped to startup, over the course of our journey, we have raised more than a million dollars of angel money. Mainly from families, friends and customers.

Fact 5: One of the few companies which have crossed $4 million in ARR with just Indian customers. Almost all our customers are Indian. This should change this year as we are looking at going international.

Fact 6: Most people dont know all the offerings we have. Many people don know that KooKoo belongs to Ozonetel :). Those who work on KooKoo dont know Cloudagent, the cloud call center belongs to us. Even few know that we have a basic cloud call center called as CA Lite for startups :)

Fact 7: The biggest IVR platform in India with more than 40 million subscribers runs on KooKoo,Ozonetel.

Fact 8: Cloudagent is not just for voice processes. We support even email and chat agents.

Will update this post with more facts when I remember them :)

Popular posts from this blog

Cloud Telephony-History and state of the art

By C Chaitanya
Well, its been 11 years since Twilio launched their voice API in November 2008. I would say that was a major turning point in the cloud telephony industry. Before that, for people to build telephony applications, you either had to depend on proprietary platforms like Avaya dialog designer or build on arcane technologies like VXML which again was supported at varying degrees by the incumbents. Enter Twilio with their voice API and the industry changed for the better. Since it's been almost 11 years now I thought now might be a good time to do a comprehensive review of the cloud telephony industry as a whole in general and in India in particular. The Beginning Twilio was undoubtedly the startup which ushered in the era of cloud telephony. They started in November 2008. At that time in India, we at Ozonetel had launched a hosted VXML platform. There were no takers. After all who coded in VXML :) So when Twilio launched and we saw them take off, we immediately realized tha...
Read more

Telugu ASR speech data collection

By C Chaitanya
Image Source: IIIT-H Developing an indigenous ASR for Indian languages has been a goal for us since a long time. In that regard we have been experimenting a lot, trying out various neural network architectures.  While doing these experiments we found that there was no good dataset for Indian languages. While discussing with IIIT professors we got to know that the government of India was also exploring options to generate a good dataset. We immediately offered our help and our platform for this endeavor. So, as a starting step we have come up with a few campaigns to encourage users to donate speech data. We wanted to make it fun, so our first few campaigns are along the lines of JAMs(Just a Minute speech topics) etc. A topic will be provided and you need to speak for a minute on that topic. We have started this campaign for college students to start with. Of course anyone can participate and contribute their data. The more the merrier :) We will adding a lot more innovative ways ut...
Read more

Google business messages and chat agents-A match made in heaven

By C Chaitanya
Google has launched Google business messages without much fanfare. It's just a small button that pops up when someone searches for your business on Google. But from the conversation industry perspective this is HUGE .   Do you know that the small call button drives millions of calls i n a year for pizza joints and other retailers in the US. Businesses spend more than a trillion dollars supporting billions of customer service calls each year. Now imagine how many chat conversations the "Message" button can drive.  Think of how customers interact with business. 1. Search on Google. 2. Click on web site link. 3. Web site shows chat pop up and tries to force the user to chat.(Annoying. I know :)) 4. User clicks on chat and starts conversing with a bot or an agent. This flow can now be completely changed. The new flow can be: 1. Search on Google. 2. User clicks on Message and starts conversing with a bot or an agent. What if you could design a customer experience that helps...
Read more