Skip to main content

Ozonetel at SugarCon 2015

By C Chaitanya
Ozonetel Systems was the only Indian Company that participated in the SugarCon 2015. SugarCon is an annual conference hosted by SugarCRM in San Francisco for their partners and potential customers.

Ask for a Free Demo
Sign up to take advantage of Cloudagent's deep integration with Sugar CRM. 
At SugarCon 2015, SugarCRM unveiled a new vision of CRM as the engine of a powerful enterprise customer engagement strategy, introduced Sugar 7.6, and offered attendees a rich set of presentations, panel discussions and technical sessions. It was a fantastic time for Sugar users, partners, developers, and industry leaders to Connect i2i, building and strengthening extraordinary relationships. The whole focus was on providing individualized experience to the end users.
Ozonetel, the pioneer in Cloud Communication in India has integrated with all the leading CRMs that include SugarCRM, ZOHO, SalesForce, FreshDesk and all other customized CRMs. At SugarCon 2015, Ozonetel showcased a case study that highlighted the Social Media & multi-channel integration with SugarCRM and our Contact Centre Solution, CloudAgent at the App Throwdown where various SugarCRM partners showcased how they had used the SugarCRM integration to provide innovative solutions to businesses.
Our case study was based on a leading online grocery store in India that has benefited immensely when Ozonetel partnered with SugarCRM and successfully integrated it with CloudAgent, the Contact Centre solution.
The customer has multi-channel touch points with its customers – be it voice, email or social media which were being handled individually. But with Ozonetel Solution, all customer interactions from various touch points get raised in a single trouble ticket – allowing the support team to have a seamless interaction with the customer. With the Ozonetel & Sugar CRM solution, the customer is able to track customer emails, comments on Social Media (Facebook & Twitter) and the response rate in real time. Additionally:
    • The customer saved 100% in Capex with Ozonetel Solution
    • Gets real time Business Intelligence
    • Increased Customer Satisfaction by reduced Customer Call waiting time
    • Increased Sales by 25% by returning missed calls



Popular posts from this blog

Google's approach to business communication

By C Chaitanya
 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe...
Read more

Telugu ASR speech data collection

By C Chaitanya
Image Source: IIIT-H Developing an indigenous ASR for Indian languages has been a goal for us since a long time. In that regard we have been experimenting a lot, trying out various neural network architectures.  While doing these experiments we found that there was no good dataset for Indian languages. While discussing with IIIT professors we got to know that the government of India was also exploring options to generate a good dataset. We immediately offered our help and our platform for this endeavor. So, as a starting step we have come up with a few campaigns to encourage users to donate speech data. We wanted to make it fun, so our first few campaigns are along the lines of JAMs(Just a Minute speech topics) etc. A topic will be provided and you need to speak for a minute on that topic. We have started this campaign for college students to start with. Of course anyone can participate and contribute their data. The more the merrier :) We will adding a lot more innovative ways ut...
Read more

Ozonetel. Take 2, The Text Edition

By C Chaitanya
Ever since we introduced cloud telephony to India in 2009, Ozonetel has always been known as the go to startup for cloud telephony requirements like cloud call centers and virtual numbers. Voice has been our mainstay for a long time and it will continue to be so in the future too. But starting this month, we at Ozonetel have decided to have an increased focus on text based communication channels in addition to voice channels. It's not that we did not support these channels earlier. We already supported, chat and some email functionality. But it has been in bits and pieces only. But starting this month text channels, including email, chat and social media will become First Class Citizens in our stack. They will get the same love that our voice channels get. Unsplash           To achieve this we have planned several upgrades to our platform which will unfold over the coming weeks. Here is a sneak peak of what we are planning. Built in Contact Manager: This has bee...
Read more