Skip to main content

Adding Voice to your Slack

What is better than Slack?
Giving your team Slack a voice :)
Now you can do that, by integrating KooKoo(Cloud Telephony) with Slack.

Here is how you can do it, The fastest way to have a phone conference :)

Team is discussing on slack. The chat is becoming too verbose, you want to get on a call and sort it out. 
Just do /conference @user1 @user2
Users are connected in a conference and can discuss.
Assumptions: users have added their phone numbers in their profile.
you can also include arbitrary phone numbers /conference @user1 09888766765 etc.

I love this. What should I do to start using this?

Step 1: Get a Slack account

Step 2: Get a KooKoo (Cloud Telephony) account. For users not in India send us a mail at and we will set you up.

Step 3: Configure.

Unfortunately there is no one click setup as Slack has still not added KooKoo to their integration list. We are in the wait list. Come on Slack guys. Hurry up. Lots of users waiting here. 

So you will need to manually configure. 

Ok, here goes. 

You will need to create a new slash command in slack.You can do that by going to integrations and selecting slash command at the bottom. 
In the slash command configuration page:

Command: /conference(You can name this anything you want)


You can find your slack_api_token at
The slash_command_token will be in the same form below
Your kookoo_api_key is KKXXXXXXXXXXXXXXXXXX

Method: GET

Token: This will be prefilled. Use this to populate the slash_command_token parameter in the URL above.

Rest you can leave empty and save the integration.

Then, just go to any channel and type the command /conference @user1 @user2 etc. Thats it. They should be connected if they have configured a mobile number in their profile.(Phone number should be 0 followed by 10 digit mobile)

You can also directly call phone numbers /conference 09888788767 09888766765 etc

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

KooKoo Contact Center integration with WhatsApp

WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.