At Ozonetel, we are constantly on the lookout to improve business communication on the cloud. So, it gives us great pleasure in announcing integration with one of the best CRMs in the world, Zoho. If you are a company who is using Zoho, then it now becomes all the more easier for you to use Cloudagent as your contact center software. The following is our press release
Ozonetel Announces Zoho CRM Integration with CloudAgent
Combined solution allows businesses to provide enhanced customer management and reach customers anywhere in the world without the need for expensive equipment or set up costsSan Francisco/ Bangalore, Wednesday, November 12 –
Ozonetel today unveiled its latest integration with Zoho CRM, one of the leading CRM players in the market. The CTI integration provides businesses with a cost effective, enhanced customer management solution. Businesses are looking for plug & play solutions, which work seamlessly without installing any software or hardware. The Ozonetel platform integration with and Zoho CRM are provides an immediate, market ready solutioning a solution in at a fraction of the cost of other providers one tenth of the cost with immediate go-to-market. The joint solution also provides a unified view of distributed call centers across cities or countries with simple integration points and no little overhead, sresulting in leading to increased productivity and cost savings.
Cloudagent for Zoho CRM is set up with no IT spend or expensive equipment – and can be used with customer’s existing telephone systems. CloudAgent runs in any web browser and can be set up in minutes, operates out of a internet browser and gives a plug and play experience
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| Zoho phone bridge to connect multiple PBX systems |
Ozonetel CloudAgent for Zoho CRM
The cloud-based telco-grade multichannel (voice, email, chat, sms) platform seamlessly integrates with Zoho CRM. This works best for customers looking for an integrated way of intelligently handling both incoming and outbound telephony calls. The combined offering gives call center agents the tools to view important customer information in real time as a call comes in.
For sales agents making outbound calls, the integration allows them to click a phone number from within the CRM system and call directly without leaving the CRM providing both productivity gains and a simplified workflow to maintain accurate prospecting data.
"We are seeing more and more demand from our customers for CRM integrated telephony solutions," said Ian Wenig, Vice President Business Development at Zoho. “CloudAgent for Zoho CRM offering makes our users more productive, increasing the value of their deployment. We are very pleased to partner with India's first cloud communications platform provider and look forward to working together with our joint customer base”
“Communication is paramount for businesses across support, sales and engagement divisions. It is imperative to have seamless and non-intrusive access to communication tools for business productivity. The integration of our cloud communication suite, Cloudagent, into Zoho CRM is a step in that direction. Now businesses can perform all their communication activities from within the Zoho CRM in a non intrusive way”, said CSN Murthy, CEO and Founder Ozonetel.
About Zoho
Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. Over ten million users rely on Zoho apps. Zoho’s productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management and more alongside a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. For more information about Zoho, please visit http://www.zoho.com/.
Zoho is a division of Zoho Corporation, a privately-held and profitable company. With U.S. headquarters in Pleasanton, CA and offices in Austin, Chennai, London, Tokyo and Beijing, Zoho Corp. serves the technology needs of millions of customers worldwide. For more information about Zoho Corp., please visit http://www.zohocorp.com.
About Ozonetel
Ozonetel was founded in 2007. It launched CloudAgent in 2011, a telco grade CaaS (Communications As A Service) platform in the cloud. The platform currently has over 500+ enterprises class across 20+ verticals supporting them in sales, marketing and customer support functions. Ozonetel also has over 4000 developers using its APIs on the platform. The service from Ozonetel is available in India, North America and 65+ other countries. For more visit "http://www.ozonetel.com" or call 1844 2908 698 (Toll Free in NA)