Skip to main content

Biggest learning after 10 years of programming




Things will go wrong.

When I was younger, I tried all the new things. Whenever a new programming language came, or a new library/API was realized, I would be the first to try it out. It almost always made sense as these new things were being released to solve some problems and I would adapt them to solve my problems.

At first, they always work.

But then they start showing signs of problems. First small things, then big things and finally showstoppers and I would move back to tried and tested systems.

I see that trend a lot now. And we have very cool toys to play with. Redis, Mongo, Meteor, Firebase, Angular, nodejs etc.

Each new thing is good and I still play with all of them and I still use them in our products. But now, I always plan backups.

'cause I know that they will fail and thats why I program backups in case the new tools fail. I always fall back to the tried and tested. Also, for all our products, the foundation is still tried and tested tools like MySQL, Java, PHP and Apache.

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to ...

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Google business messages and chat agents-A match made in heaven

Google has launched Google business messages without much fanfare. It's just a small button that pops up when someone searches for your business on Google. But from the conversation industry perspective this is HUGE .   Do you know that the small call button drives millions of calls i n a year for pizza joints and other retailers in the US. Businesses spend more than a trillion dollars supporting billions of customer service calls each year. Now imagine how many chat conversations the "Message" button can drive.  Think of how customers interact with business. 1. Search on Google. 2. Click on web site link. 3. Web site shows chat pop up and tries to force the user to chat.(Annoying. I know :)) 4. User clicks on chat and starts conversing with a bot or an agent. This flow can now be completely changed. The new flow can be: 1. Search on Google. 2. User clicks on Message and starts conversing with a bot or an agent. What if you could design a customer experience that helps...