Skip to main content

Cloud telephony for Gujarat

By C Chaitanya

નમસ્તે ગુજરાત

Well, after almost two years, KooKoo enters Gujarat. We formally entered Gujarat on May 1st. I still don't understand why we took so long to enter Gujarat. Well, that mistake has now been corrected and we are now in Gujarat and all our services are live, including our cloud PBX product BizPhone and our cloud call center product Cloudagent

Gujarat is certainly the land of business men and all the servers we deployed are running at full occupancy in record time. We had to add more servers within two days and now we have more capacity and ready to service more businesses.

A map of the KooKoo service locations in India is given below. The states marked in violet will be live in a couple of months.



So businesses in Gujarat, if you are looking for cloud based call centers, please sign up for Cloudagent. If you want a cloud PBX system for your office to manage your extensions, sign up for BizPhone. and finally, if you want to develop innovative telecom applications and value added services(VAS), sign up for a free developer account in KooKoo and choose a 079 number for your business.

Popular posts from this blog

Integrating Arborjs with Angular to create a live calls dashboard

By C Chaitanya
Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s
Read more

First Post

By C Chaitanya
In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3
Read more

KooKoo Contact Center integration with WhatsApp

By C Chaitanya
WhatsApp announced the launch of their business API yesterday. This is a big deal. A lot of businesses have been asking for WhatsApp integration and now its a possibility. Twilio has already launched an integration . Won't be long before we see a lot more integrations pop up. The most obvious use case is for support chat bots, alerts and reminders. But we at Ozonetel believe one other use case will become the dominant use case, WhatsApp as a support channel with human agents. We believe WhatsApp will become a dominant channel in contact centers world wide. There are multiple reasons for this: WhatsApp is ubiquitous. Everyone has the app. WhatsApp interface is well known to all customers. It is feature rich. You can share audio, video, location etc in the app itself. You can integrate bots for repetitive tasks. Being the leaders in cloud contact center solutions, we at Ozonetel knew that we had to integrate with the WhatsApp channel as early as possible.
Read more