Skip to main content

What questions drive you?

I have always believed that you won't get the right answers if you don't ask the right questions.

For example, if your question is "How do I make money?", then your answers(and hence your actions) will be different than if your question is "How do I make my customers happy?".

Also, different roles in a startup/company will have different "driving questions".

A sales guy may be asking himself:

"Which new vertical should I look at?"
"What new use cases should I come out with?"
"Who needs my solutions?"

A CEO maybe asking himself:

"What new partnerships should I make?"
"How do I motivate my employees?"
"How do I break even?"

Disclaimer: I am not a CEO or a sales guy so my example questions maybe wrong :)

So currently, the following are some of the questions that drive me being involved in the technical aspects of the cloud telephony domain.

"How do I reduce the number of issues?"
"Do we have transparent failover for all systems?"
"Do we have alerts for all systems?"
"What is the latest technology that can reduce my headaches and improve our systems?"(This is the reason I check out Hackernews)
"What new features can be added to the platform that will make it easier for my customers"
And finally, the most important question
"Are my customers happy and are my solutions helping them run their business efficiently?"

So, what are the questions that drive you. Please comment.

Note: I do know that one of the answers to "How do I make money?" is "Make your customers happy" which leads to the second question "How do I make my customers happy?", but the operative sentence is "one of the answers". There are other answers like "Increase my product price" which will not make the customers happy :)

Popular posts from this blog

First Post

In this blog, I will be talking about my experiences in trying to build a cloud telephony platform , KooKoo . Along the way I will also be talking about different design choices I made, good programming practices and the IVR domain in general. For technoratti: NNFJW8EW86C3

Integrating Arborjs with Angular to create a live calls dashboard

Arborjs  is a cool graph visualization library. Angular  is one of the best JavaScript frameworks and we have been using Angular in a lot of our front end development. When you handle millions of calls, proper visualization becomes very important. Without proper visualization, you can get lost in the mountains of data. So we spend a lot of time to come up with good visualizations to represent the data. Since we loved the cool way in which Arbor represented graph data, we could not wait to hook it up with Angular. Because of Angular's two way data binding, when you hook up Angularjs with Arbor.js you can get a dynamically updated visualization of graph data with cool animations. To give back to the community, we have put up the code online at Github . Basically we have created an Angularjs directive for Arborjs. Please feel free to fork the code and add extensions and use it for your own visualizations. The code is self explanatory with comments inline. Best way to get s

Google's approach to business communication

 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe