Skip to main content

KooKoo-Year In review

By C Chaitanya
Hard to believe, but its been a year since we publicly launched KooKoo at Unpluggd 2. And what an year it has been. So this post will be a look back on what we have done for the past year. Our biggest success has been the forming of a developer community on the KooKoo platform who have been creating innovative apps and pushing what can be done on a normal phone.

Rather than write a long boring post about how much hard it was and how much fun it was, let me just list 10 facts and figures of what we have done for the past year.

  1. Paying customers:100+
  2. Developer community:1200+
  3. Calls handled on the platform: 220 million
  4. Features added to KooKoo: 50+
  5. Recognition: 4(unPluggd, mBillionth, Red Herring, Nasscom Emerge 50),20+ paper articles and 1 TV appearance
  6. Locations: 7 states
  7. Internal products launched: 2 (CPbx, Cloud Agent)
  8. Sleepless nights: 480 man days(accounted for, not sure how many are unaccounted)
  9. Partnerships: 4(more will be announced soon)
  10. Fun we had: Immeasurable
Special Thanks:

  1. Startup community in Hyderabad, especially Startup Saturday and Ramesh Loganathan.
  2. Startup weekend and Pankaj. We had great fun sponsoring and volunteering for Startup weekend in India.
  3. Startup blogs: pluggd.in for giving exposure at Unpluggd, yourstory.in, medianama and all the other blogs for carrying our stories and giving constructive feedback.
  4. Hacker and developer community: Mainly from http://hackerstreet.in and events like Yahoo Openhack.
  5. And finally our customers: You know who you are, because of NDAs and stuff we will not be able to put all your names on this blog, but you have been the biggest source of strength for us as you trusted in us and used our products.
Sample positive tweets we got:

 KesavaReddy 

 support is really marvelous. I recommend their services.  # CloudTelephony
25 Oct 
»
 Vivek Singh 

Evaluated IVR providers in India. KooKoo seems to be the best by significant margin. CloudIVR is just OK. TCL feels 10 year old architecture
13 Jul Unfavorite Undo Retweet Reply
 pjain 

@ 
   KooKoo.in is awesome & sponsored  and .  is built on it. /cc 
3 May 
 MockInt 

Thanks to KooKoo, Ozonetel for making our dream of Telephone Interviews a reality. No special charges for calling 040 - 30512885.
17 Jan 

 Shivakumar Ganesan 

Buckle up .  is taking over your market in . Awesome company. Beautiful product. Hack friendly.


Please follow this blog to get updates about more exciting things coming up on the KooKoo platform. You can also follow us on twitter @kookoo_ozonetel.
Labels:

Popular posts from this blog

Google's approach to business communication

By C Chaitanya
 Google has been making silent moves in the business communication space. Google has mostly lost the instant messaging wars. But it does not want to lose the business communication war. WhatsApp, Instagram, Twitter and Facebook have been making their own moves to enable businesses to reach their customers through their channels. Its all about who has control over the communication channels. Especially communication which leads to business. That's where the money is. Currently, Google is the king of search and most online transactions start with a Google search. FB, Amazon, Apple and others want to change that. They want the search to start on their properties. And they have started making the moves. WhatsApp business allows small businesses to conduct their transactions on WhatsApp. FB and Instagram have long supported small businesses to manage their business on their channels. Apple has also made some nice moves with Apple business chat. They have integrated a whole shopping expe...
Read more

Google business messages and chat agents-A match made in heaven

By C Chaitanya
Google has launched Google business messages without much fanfare. It's just a small button that pops up when someone searches for your business on Google. But from the conversation industry perspective this is HUGE .   Do you know that the small call button drives millions of calls i n a year for pizza joints and other retailers in the US. Businesses spend more than a trillion dollars supporting billions of customer service calls each year. Now imagine how many chat conversations the "Message" button can drive.  Think of how customers interact with business. 1. Search on Google. 2. Click on web site link. 3. Web site shows chat pop up and tries to force the user to chat.(Annoying. I know :)) 4. User clicks on chat and starts conversing with a bot or an agent. This flow can now be completely changed. The new flow can be: 1. Search on Google. 2. User clicks on Message and starts conversing with a bot or an agent. What if you could design a customer experience that helps...
Read more

Telugu ASR speech data collection

By C Chaitanya
Image Source: IIIT-H Developing an indigenous ASR for Indian languages has been a goal for us since a long time. In that regard we have been experimenting a lot, trying out various neural network architectures.  While doing these experiments we found that there was no good dataset for Indian languages. While discussing with IIIT professors we got to know that the government of India was also exploring options to generate a good dataset. We immediately offered our help and our platform for this endeavor. So, as a starting step we have come up with a few campaigns to encourage users to donate speech data. We wanted to make it fun, so our first few campaigns are along the lines of JAMs(Just a Minute speech topics) etc. A topic will be provided and you need to speak for a minute on that topic. We have started this campaign for college students to start with. Of course anyone can participate and contribute their data. The more the merrier :) We will adding a lot more innovative ways ut...
Read more